Router Status Link Fails

[bobgrand]

Hello all,

I am able to log in to my routers interface but when I click on Administration then Router Status I receive the following error. 

You are not connected to your Router’s WiFi network

[ElaineM · Accepted solution]

@bobgrand Try to factory reset the router then reconfigure it manually. 

[JamesGL]

Hi bobgrand,

1. Are you accessing the router vie the Desktop Genie or the Web Genie?

2. Are you connected to the router wired or wireless?

3. What is the model number of the router?

JamesGL

Community Team

[bobgrand]

Hi James,

1. I am accessing via Web Genie

2. Hardwired

3. WNDR3400v2

I didn't know there was a Desktop Genie. Where do I get the app as it may fix my problem.

Thank you

Bob

[JamesGL]

Hi bobgrand,

Please post the screenshot of the error message.

You can download it here.

https://www.netgear.com/home/discover/apps/genie.aspx?cid=wmt_netgear_organic

JamesGL

Community Team

[bobgrand]

Everything under the Advanced Tab gives me this error. Everything uder the Basic Tab works fine.

[ElaineM · Accepted solution]

@bobgrand Try to factory reset the router then reconfigure it manually.