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My router suddenly crapped out on me and it is just over a year old. I pay for 30 Mbps and can not get above 1 Mbps. It randomly happened a couple days ago and no performance altering factors have changed since it worked perfectly; I have not moved the router location in years, there is no large metal object near it intefering with the signal, it is not overheating, and excessive dust is not collecting inside the router. I have reset both the router and modem multiple times which have done nothing. When I hardwire to the router I still can not get above 1 Mbps. However, if I bypass the router and hardwire to the Modem, I get 35 Mbps. I have called Netgear support and they helped me perform a hardware test, which said there was a 0.0% packet loss so they will do nothing about it. TWC is convinced that it is the router and not their service. I have changed the router channel to many different options and and tried every range; still no success. I have also swapped out the ethernet cable connecting the Modem and router. I feel like I have done everything I can do and My download speed (wireless AND ethernet via router) is still horrible. Is there anything I am missing?
I suggest that you try to reflash the firmware of the router by downloading the latest firmware from our site and upload it to your unit.
Once done, factory reset the router then reconfigure it to get the internet connection back. Observe your connection and see if you'll get the same speed.
As a suggestion, try this on a wired computer first before proceeding on the wireless.
I suggest that you try to reflash the firmware of the router by downloading the latest firmware from our site and upload it to your unit.
Once done, factory reset the router then reconfigure it to get the internet connection back. Observe your connection and see if you'll get the same speed.
As a suggestion, try this on a wired computer first before proceeding on the wireless.
@netwrks@ElaineM Thank you both for speedy responses. I forgot to mention that I already did reset to factory and it did not work. However, re-flashing and then resetting to factory must have done the trick. Thanks again!
