× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973
Reply

WNDR 4500 not set up correctly

Ranok
Aspirant

WNDR 4500 not set up correctly

I have a problem with internet stability when browsing and connecting to league of legends. 

I was in chats with riot support and they told me it looked like I was using two routers and the second one was dropping connection a lot.

I have tried netgear support a number of times and they always disconnect from me before finding a problem.

Model: WNDR4500v3|N900 WIRELESS DUAL BAND GIGABIT ROUTER
Message 1 of 8

Accepted Solutions
ElaineM
NETGEAR Employee Retired

Re: WNDR 4500 not set up correctly

Looking at the link you provided, your modem is also a router.

Your NETGEAR is a router therefore you have two routers. 

What you can do is call your ISP and have them set your surfboard modem to be in modem only. 

Once done, configure the router for Cable Connection then observe if your internet will still drop.

 

 

View solution in original post

Message 8 of 8

All Replies
ElaineM
NETGEAR Employee Retired

Re: WNDR 4500 not set up correctly

Welcome to the community, @Ranok

 

What's the brand of the modem that you have?

If you can set the modem be in bridge, please do so and then verify your connection.

If you have 2 routers running then most likely you will really have problems playing a game.

Once you have configured the modem be in bridge mode then you will need to make sure that all ports for the game are properly forwarded to the router. See the link below for more information. 

 

How do I configure port forwarding on routers with the NETGEAR genie interface?

Message 2 of 8
Ranok
Aspirant

Re: WNDR 4500 not set up correctly

I do not have two routers but I was told it seemed I did.  I only have the modem and 1 router.

Model: WNDR4500v3|N900 WIRELESS DUAL BAND GIGABIT ROUTER
Message 3 of 8
ElaineM
NETGEAR Employee Retired

Re: WNDR 4500 not set up correctly

Kindly provide us more information.

Brand of the modem?

For the issue you're having it is most likely that you need to open ports by doing Port Forwarding. 

Message 4 of 8
Ranok
Aspirant

Re: WNDR 4500 not set up correctly

Model: WNDR4500v3|N900 WIRELESS DUAL BAND GIGABIT ROUTER

 

 

Message 5 of 8
ElaineM
NETGEAR Employee Retired

Re: WNDR 4500 not set up correctly

That's the router.

The modem is the one that your ISP provided you.

Message 6 of 8
Ranok
Aspirant

Re: WNDR 4500 not set up correctly

Message 7 of 8
ElaineM
NETGEAR Employee Retired

Re: WNDR 4500 not set up correctly

Looking at the link you provided, your modem is also a router.

Your NETGEAR is a router therefore you have two routers. 

What you can do is call your ISP and have them set your surfboard modem to be in modem only. 

Once done, configure the router for Cable Connection then observe if your internet will still drop.

 

 

Message 8 of 8
Top Contributors
Discussion stats
  • 7 replies
  • 3334 views
  • 1 kudo
  • 2 in conversation
Announcements

Orbi WiFi 7