Reply
Aspirant
Posts: 2
Registered: ‎2012-09-13

WNDR4500 Access Control feature

I have the WNDR4500 and have had no luck getting the Access Control feature that’s located in the Network Map tab to work in either the Windows desktop version of Netgear Genie or the Android Genie App. There is a box that can be checked to enable Access Control in both Apps but they both fail the exact way, they first show checked when clicked on and then…please wait and then spinning…then time out after maybe 30 seconds without any notification and then go back to being unchecked.

Am I doing something wrong? I have opened a couple of tickets with tier two Netgear support but the best they could tell me is that they were able to duplicate the issue as explained but no fix. They advertise this feature in their Netgear Genie videos at http://www.netgear.com/landing/genie/default.aspx and the mobile App video linked on the same page to Youtube.

I have asked Netgear if they can tell me if they truly have a model that these features work but as of yet they can’t confirm that they do or not.

Has anyone seen the access control feature work, if so on what device?

I’m not looking for MAC filtering as most any routers can do that.
Aspirant
Posts: 11
Registered: ‎2012-09-23

Re: WNDR4500 Access Control feature

I have exactly the same issue. I don't even know what this is supposed to do, but whatever, it doesn't work.
Aspirant
Posts: 2
Registered: ‎2012-09-13

Re: WNDR4500 Access Control feature

Kottonsocks wrote:
I have exactly the same issue. I don't even know what this is supposed to do, but whatever, it doesn't work.


It's an advertised feature that is supposed to let you not only see what devices are connected to your network but control them or disallow them. In their video it shows the ability of checking your network from your phone remotely and kicking off users like your kids or their friends. This is the primary reason I spent the extra money on this model that includes the Genie so I can manage one of my children's usage when Im not away.

If this model doesn't work then what I'm trying to find out from Netgear or anyone is does it work on any of there models. I'm starting to think that they have misguided me with their Genie press release and there advertising.
Aspirant
Posts: 1
Registered: ‎2012-10-07

Re: WNDR4500 Access Control feature

We have exactly the same problem. We would like to set parental controls on our child's computer only, which we could if the access control feature worked, but now we're blocked when she is.
Sivel...I'm impressed you have an open ticket with Support, as I have been unable to find any type of support for this router. We also bought it primarily for what we thought was better parental controls. How did you find support?
Initiate
Posts: 1
Registered: ‎2012-10-15

Re: WNDR4500 Access Control feature

Exact same thing happens with my brand new 4500 that I bought for the same reasons. I thought it would simplify managing my 4 kids accounts and thier friends, but since it doesn't work.........another Netgear FAIL.
Aspirant
Posts: 2
Registered: ‎2012-10-16

Re: WNDR4500 Access Control feature

I also tried the support service but could not got my issue solved yet. You are lucky to have a support staff. May be we can have a lookup for it over the web, as we are trying now.
Aspirant
Posts: 3
Registered: ‎2012-12-01

Re: WNDR4500 Access Control feature

I tried support to see if this has been resolved, or they had a suggestion and had no luck. They directed me to access control under advanced features in the router via browser connection, which isn't really what their "commercial" for NetGear Genie suggests.

I would like to have this available via NetGear Genie so my wife could log off the kids as needed when chores weren't completely satisfactorily or some other reason. I'd rather her be able to just kick them out from the Genie, than have to access the router, where she'll probably just get lost. (She's the smartest woman I know, but has no interest in anything beyond username and password...)

Oh well, it's disappointing that NetGear appears to be ignoring requests to fix and provide what was promised. I'll get over it though as I'm used to being disappointed by product suppliers...

Seems unfair that I'd lose customers if I continued to disappoint!
Initiate
Posts: 1
Registered: ‎2013-03-17

Re: WNDR4500 Access Control feature

Ya, same thing happens to me. Got the time out message when I clicked the Access Control button. Spent the extra money to get a new router and hope to have a better control of my kid's internet time spend. Not a happen customer, waste of money.
Apprentice
Posts: 30
Registered: ‎2011-02-20

Re: WNDR4500 Access Control feature

Running 1.0.1.20 firmware and latest version iPhone App... Not working here either.
~R7000 1.0.7.6_1.1.99
~R6400 1.0.0.26_1.0.14
~WNDR 4500 v2_1.0.0.60
Aspirant
Posts: 2
Registered: ‎2013-04-11

Re: WNDR4500 Access Control feature

Hello everyone. Bear with me...first forum post.

I attempted to use customer support in order to enable 'Access Control' via the NetGear Genie...the only solution was to reinstall the Genie, which never works :mad: (tried it several times with rebooting in-between installs.)
The only solution I've found is this:
1. Open your Genie.
2. Click on 'Network Map'
3. Right-click on the router, choose 'setting'
4. This will open a log-in to your router in a browser (IE, FireFox,)
5. Select 'Advanced' instead of 'Basic' (from the top 2 tabs), You may be prompted for logon info...defaults or whatever you entered when setting up your router.
6. Select 'Advanced Setup'
7. Select 'Wireless Settings'
8. Scroll to 'Wireless Card Access List', click on 'Set Up Access List' button
***HERE'S WHAT WORKS***
9. Add the computers/phones/tablets that you want to give 'dedicated' wifi. An easy route to find this information is to go back to your Genie Network map and right-click on each attached device. If you're trying to limit your kid's so they'll do chores and homework, don't add their devices to this list.
10. Click on the 'Turn Access Control On' box and click apply.
11. Wait for the complaints that people just got kicked off the wifi (you'll know when it works)Smiley Wink
12. Logout of the page (button in top right of browser).

I'd suggest changing the router logon information & writing it down in a secure place...it'll keep your kiddos from getting back on.

Let me know if it works for you, or if I need to post some screenshots with directions.

Happy blocking! Hope your kids will clean their rooms now!:eek:
Apprentice
Posts: 30
Registered: ‎2011-02-20

Re: WNDR4500 Access Control feature

BretAlexa,
You are referring to MAC Address filtering capability... Exactly what the OP (Sivel) said he was not looking for... However, unless someone has been told otherwise by Netgear... it seems that this is the intent of the "feature".

The steps that you mentioned allow you to specify the MAC Address' of those devices you wish to grant wireless network access to. When enabled any device not on the list is denied wireless connection to the router... so it would seem that Netgear has dubbed the feature (what we all know as) MAC Address Filtering as "Access Control"

Anyone else have different information or think this is not the case :confused:
~R7000 1.0.7.6_1.1.99
~R6400 1.0.0.26_1.0.14
~WNDR 4500 v2_1.0.0.60
Aspirant
Posts: 2
Registered: ‎2013-04-11

Re: WNDR4500 Access Control feature

For shadowsports, this method seems to be the only method for any type of 'access control' through the wndr4500 modem. What I did forget to mention is that:
When the 'turn on access control' is not clicked (left open) and 'apply' is clicked, it will allow for all devices with the encryption you've set up to attach to the wifi on your router.
When this function is clicked, only those devices that you've added to the list will have access, for example:
If you list your own devices and your spouses devices, only those devices will have access to the wifi. Once you turn it off and apply it, everyone in the house can log on to wifi.

It's a bit cumbersome at first, but once it's been set up it's just a few steps to having 'access control' over your router and your household's surfing. I grew tired of waiting for yet another failed attempt at a 'fix' from tech support, and use this daily.
I haven't attempted to use this process on any of my other devices (IPad, smartphone, tablet), so if anyone wants to give it a whirl, please post your results.
Aspirant
Posts: 5
Registered: ‎2012-07-22

Re: WNDR4500 Access Control feature

I have a wndr3800 which ,since the genie update, the access check-box doesn't work.
Before the update if you checked the box, then went to network map, you could click
modify on connected devices. Then you could deny access for each connected device, if you so wanted.
Now the feature no longer works since I updated the genie software.Boooo Netgear.
I want the old genie back.......
Tutor
Posts: 3
Registered: ‎2012-04-30

Re: WNDR4500 Access Control feature

I am having the same issue with iPAD. It cannot connect to it. The latest firmware has removed the 'Set Up Access List' button under 'Wireless Card Access List'.
Novice
Posts: 0
Registered: ‎2014-07-19

Re: WNDR4500 Access Control feature

recently updated my WNDR4500 router to the latest firmware.. Today I realized I could no longer manage the Access Control List (ACL) to only allow certain devices (By MAC Address).

I wanted to add my son’s new laptop, so I tried to add the mac address to the router’s ACL but the latest firmware version no longer allows you to do that.

I tried turning Access Control Off: NO GO… Then with the Access Control Off, I tried changing the WIFI security protocols to all possible combinations and finally even having NO Password. The new laptop would not connect… I called NetGear’s support but they said they would not offer support unless I paid because my “Free Support” expired.

So my last hope was to downgrade the router to an older version of firmware where I could still set the ACL for added security, I found Firmware Version V1.0.1.38_1.0.64 (From Dec 2013 I believe) at the link below:
http://kb.netgear.com/app/answers/detail/a_id/24257/related/1

VOILA it worked!! the laptop is connected and I am not going to update the firmware. I have seen in other forums that some folks are complaining about not being able to manage the router’s ACL, I hope this helps other folks
Aspirant
Posts: 2
Registered: ‎2009-02-13

Re: WNDR4500 Access Control feature

Under Advanced->Advanced Setup->Wireless Settings there is no Wireless Card Access List.

 

Under Advanced->Security->Access Control there is a list of Allowed Computers (no way to add new computers), a list of allowed devices not currently connected to the network (no way to add new devices), and a list of blocked devices not currently connected to the network (no way to add new devices).

 

Firmware Version
V1.0.1.40_1.0.68

NETGEAR Moderator
Posts: 5,211
Registered: ‎2015-07-08

Re: WNDR4500 Access Control feature

@SChelm Can you kindly post a screenshot?

ElaineM
Community Team
Discussion Stats
  • 16 replies
  • 18036 views
  • 2 kudos
  • 14 in conversation
Top Contributors