refurbished r7800, cannot register serial number to get remote readyshare access

[stabanelli]

Hi, I bought on Amazon a refurbished r7800 but I've realized that the serial number is already associated to the previous owner, therefore I'm stuck and cannot register the product to get either support or cloud access via readyshare, I wrote to customer service but got no answer, is there someone able to solve this issue? otherwise I' ll send back the device

[ElaineM · Accepted solution]

For ReadyCLOUD (previously ReadySHARE Cloud), you can just simply reset the device and create your own login.

[ElaineM]

Welcome to the community, @stabanelli

Warranty is for the original purchaser only and is not transferable.

Is my NETGEAR product under warranty?

[stabanelli]

well, the link reports I'm entitled for 30 days email support, what I asked (via email) to customer service was to register my device to get readyshare remote access, nothing else

[ElaineM · Accepted solution]

For ReadyCLOUD (previously ReadySHARE Cloud), you can just simply reset the device and create your own login.

[stabanelli]

Hi Elaine,

 thanks a lot, I've now registred to ReadyCloud!

Stefano

[ElaineM]

You're welcome and thank you for updating.

Have a great day!