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MYSIMPLELINK

by vmarie Aspirant in Mobile Routers, Hotspots & Modems
‎2020-10-01 09:02 AM
‎2020-10-01 09:02 AM
I have an unknown device showing in my Genie that is called MYSIMPLELINK and I would like to know if I should block it and if so, HOW? I have tried to block it, but it is still showing up. 
Show results in replies (4)
  • I have a feeling its part of the ring doorbell.  https://community.blinkforhome.com/t/what-is...
  • okay, thanks!  I will  check out that link. 
  • do you have any wifi camera's, video doorbells, etc?  MYSIMPLELINK tends to be wifi cam...
  • Yes, but it shows on the device list as well. 

Unstable Internet on Zoom calls

by TAirhart Aspirant in Nighthawk WiFi Routers
‎2020-03-23 08:24 AM
‎2020-03-23 08:24 AM
Having trouble using Zoom video calling.  Distant users say my video looks good, but video of other particiapants on my screen freezes most of the time. Audio is good.  Sometimes I get a me...
Labels:
  • Troubleshooting
Show results in replies (4)
  • My Zoom was showing a near 100% audio packet loss (sending) while the receiving was working fine. W...
  • It sounds like you are doing all of the "reasonable" trial and error steps. And trying Wired versus...
  • For anyone still following this, I am having the same issue, but checking "Disable SIP ALG" did not...
  • I saw some suggestions in FAQs and turned off QOS and a few other settings. My speed tests jumped u...

Orbi SpeedTest not working

by Fritzsche0529 Apprentice in Orbi (AX)
‎2020-09-10 09:48 PM
3 Kudos
‎2020-09-10 09:48 PM
3 Kudos
Has anyone had a problem running the Orbi Speed Test from the App?  I started having problems a few days after setup...it worked for several days, then stopped working.  I contacted Netgear...
Show results in replies (8)
  • I had tried rebooting my router and other components multiple times with no luck.  I was able ...
  • Try uninstalling the orbi app. Reboot your mobile device. Re-install the app, then run thru a NEW S...
  • Please post about this in the Orbi app forum: https://community.netgear.com/t5/Orbi-App/bd-p/en-ho...
  • The error I'm seeing is:  "connection failed.  If the problem persists try rebooting your...
  • speedtest within the app is working for me.. however history will not... I mean I just got my ax600...
  • PS firmware V3.2.16.6_1.4.4 
  • well now mines is not working..   my system is a week old... everything else works fine and ...
  • At this point this seems to be a bug that needs to be addressed.   It's happening to many diff...

How do I setup bridge mode in the ARRIS BGW210-700

by tooo_many_shoes Guide in Orbi
‎2020-03-18 03:01 PM
3 Kudos
‎2020-03-18 03:01 PM
3 Kudos
This procedure should be performed AFTER you have successfully installed the ORBI router and satellite per Netgear installation instructions.  Make sure you have a laptop or a computer that you ...
Show results in replies (2)
  • Glad you got it working. Thought AP mode should work as well with the RBS if it's wirelessly or wir...
  • UPDATE:  I had some issues with setting up the RBR50 router as an Access Point and pass throug...

AX4200 vs AX6000

by sshams5895 Tutor in Orbi (AX)
‎2020-04-08 09:56 AM
1 Kudo
‎2020-04-08 09:56 AM
1 Kudo
Looking to upgrade to Orbi Wifi 6 Mesh system.  Our house is about 3,000 square feet.  45-50 devices roughly.  Family of 6. I have trouble getting a good signal in my garage where I w...
Show results in replies (6)
  • Been using this for over a week now and performance is good.  Not sure what I am missing out o...
  • Correct. Even Orbi AC would work well for you.  @GumNMyHair wrote: This is super hel...
  • Glad it's working well for you.  Please mark your thread as solved so others will know. ...
  • Very helpful posts.  Thank you.   The AX4200 is on its way tomorrow and I'll check it o...
  • Its nice to have some flexible products out there that are a bit cheaper. One doesn't always have t...
  • Let us know how it goes for you.   

R8000p can't update firmware

by Mitus Star in Nighthawk WiFi Routers
‎2020-08-13 09:22 PM
‎2020-08-13 09:22 PM
Router = Netgear R8000P Router Firmware = V1.4.1.50_1.3.10   The firmware on my router after a factory reset is V1.4.1.50_1.3.10. I have used the Advanced>Administratio...
Labels:
  • Firmware
  • Troubleshooting
Show results in replies (8)
  • I've spent countless hours reading other posts on these forums, reading information on other sites,...
  • Greetings, Its a bad firmware update, nothing more.  I'm sure a new version will be released....
  • @wtdoor95 What are the lights on it doing? you might be a canidate for a tftp procedure. ...
  • Greetings, Sure. We're happy to help. I just heard back from a moderator. The issue has been es...
  • Thank you. While I do understand that you are trying to help here ... You know what I'd be a good...
  • I'm facing this exact issue as well and would love to have an update on a fix. Thanks!  
  • @shadowsports I will take another crack at the TFTP method after work today and report back on...
  • Update:  I have now tried downgrading to V1.4.1.42_1.3.4 with no success. The router still sa...

Netgear Router Nighthawk not supported with Spect...

by thechonch Tutor in Nighthawk WiFi Routers
‎2020-05-09 04:37 PM
‎2020-05-09 04:37 PM
Listed here are all the Spectrum approved routers.  https://www.spectrum.net/support/internet/modems-routers-wireless-adapters/   I recently bought a Netgear Nighthawk router from amazon...
Show results in replies (5)
  • Finally had some free time to work with tech support. Turned out the original person who tried acti...
  • I use this router with Spectrum - works great!
  • Glad to hear you got it working!
  • The C7000 works with spectrum.  And its on the qualified up to 400mbps list.  And my in...
  • What modem or router did you buy?  Model numbers help.  You listed the A7000 which is a...

ORBI App does not ask for Local Network access per...

by DevonWorrell Guide in Orbi App
‎2020-09-19 09:29 PM
‎2020-09-19 09:29 PM
It appears that there is a problem with IOS 14.2 either as a new OS issue for asking for Local network access or the app is not doing it. Can not use the app at all because of this.
Show results in replies (8)
  • Reinstalled several times with the same issue. BUT, I stumbled upon a fix: I installed the nighthaw...
  • Ok. I have tried EVERYTHING deleting nighthawk app, deleting Orbi app, rebooting modem/router, I ca...
  • This worked for me too!
  • I have restarted my phone.  I have rebooted my phone.  I have tried EVERYTHING that has b...
  • Restart your phone when all else fails
  • believe you may need to have deleted NightHawk, rebooted and then NOT installing it and only instal...
  • and getting these stupid badges for being a 'poster' when I am just on here trying to find a soluti...
  • Thanks for the tips on a work around, sadly didnt work for me, but I can see the Local Network opti...

Orbi and Netgear Armor - cannot activate

by epsom11 Tutor in NETGEAR Armor
‎2019-10-29 07:20 AM
1 Kudo
‎2019-10-29 07:20 AM
1 Kudo
Hello I have an Orbi setup (1 router + 2 satellites). I purchased the Netgear Armor subscription from Bitdefender. I got the approval and the activation code. If I login to armor.netgear.com, I ca...
Show results in replies (8)
  • Netgear support had me hold the reset button for 15 seconds and then reconfigure the Netgear router...
  • I am trying to activate armor on my orbis.  Neither will activate.I press activate "trial" and...
  • Hi dennismclyde,    Were you able to activate Armor on your Orbi? If not, I'd like ...
  • how does it work ? does it slow anything down ?  is the software already on the router or is i...
  • Reberfeld, See my post of this afternoon. 
  • Thank you Christian. See my post of this afternoon. I was able to get it fixed. 
  • This is very disappointing this has been going on for so long. I am now on hold with support, being...
  • Hello @Alev & @mkfein,   May you send me a private message with your serial number a...

R7000 dropping 5Ghz randomly

by rpzky8 Guide in Nighthawk WiFi Routers
‎2020-04-22 02:07 AM
1 Kudo
‎2020-04-22 02:07 AM
1 Kudo
I was transitioned to work from home so I was able to finally notice this, but my 5Ghz connection on my router occasionally drops. During the course of my 9-10 hour shift, the connection drops around...
Labels:
  • Troubleshooting
Show results in replies (8)
  • the general agreed upon decent firmware for the R7000 is 1.0.9.42. the recently released version i...
  • I would definitely try using the latest firmware first, then if it fails, use the old firmware if p...
  • @ArtD3  I can't fault you. I too would have done exactly the same had I had the same issues. ...
  • @rpzky8  It goes without saying though, if anyone is going to follow the seemingly standard 'a...
  • I definitely believe that there must be some component that changed over time in hardware so that d...
  • @ArtD3  @ArtD3 wrote: Mine was purchased April 14th and it needs the 42 version to wo...
  • @ArtD3 I wish I could've tested it extensively when I first got it, but I didn't have crazy di...
  • @lkuhn  Rollback to v.42 certainly appears to be the default stock answer for all issues conne...
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