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I've tried a couple different POE injectors and adapters but none will charge the battery for the camera. So far they all end up with a message on the camera saying "The charging source connected to the camera cannot charge your battery...." Has anyone found a product that will charge the battery yet?
OK, So I found a solution to this problem and it is charging the camera over ethernet. Y...
OK, So I found a solution to this problem and it is charging the camera over ethernet.
You will need one pair of these SinLoon(2-PACK) AF-RJ45 USB to USB Female to AF-8P8C Connector Crystal USB, USB Transfer Network Plu... These simply convert the power to allow it to go over ethernet with whatever charger you want to use and don't require a POE switch.
I then purchased a USB-A male-to-male cable and connected the Arlo charger to one end and the other end to one adapter. The other adapter connects to the Arlo USB cable and the camera at the other end of the ethernet run.
YMMV depending on the length of the ethernet run. In my case, the run is at least 50 feet to a storage closet that didn't have any electrical outlets.
My new Arlo Pro is setup (including software/Firmware updates) and working properly for all features and functions except one. I cannot access the stream via Google home. Google Home responds "it looks like the stream is currently unavailable from the Arlo." I have tried other names for the camera but I am just using Arlo as the name right now. Google Home thinks for a few seconds before giving me the stream not available response. I have searched and searched and I cannot find any other topics or comments specifically on my issue. I have reset all of my devices including the router, the camera, the Arlo base station, and the Google Home device. I have unlinked and relinked the Arlo account a couple times within Google Home. All the places where you can have names or nicknames for the camera all have the identical name of Arlo. I do not know what else to do. Everything else including access from PC, mobile devices all working fine. That would be enough but the only reason I bought the Arlo was to be able to use with Google Home after confirming that Google Home supported Arlo, Arlo had integrated Google Home, and many community members had successfully viewed their video on their cast device. Thank you for any feedback.
Can't log in this morning on any of my computers via the browser; just getting stuck at the animated Arlo logo. Anyone else running into this?
Hi, I have two Arlo Pro 2 cameras slated for use in the front of house shown below. One will be by front door under covered porch, and the second is intended to cover the driveway. With that said, with only 23 feet of motion sensing capability, I'm not sure where to place the driveway unit. Initial instinct was to place it on the right corner facing driveway at an angle, but the large door is already approx 20 feet wide; and I'm guessing I'll miss any activity by smaller garage door. Thoughts appreciated. Thanks!
It takes some experimenting to get them where you want them. They go beyond 23 feet though. Ive had...It takes some experimenting to get them where you want them. They go beyond 23 feet though. Ive had to move mine twice. I was picking up cars on the main road which is a good 50 feet. Vehicles mainly. Mine is under eave too in the corner and i get most people on the sidewalk which is 30 feet away. Thats at 55% and it picks up some cars too. At 100% i pickup everything and the road is further than the sidewalk. Also try not to put them in direct sunlight if possible. When the sun is directly overhead it messes with the motion detection for me anyway. A person could walk up my driveway and it wont pick it up at 55% but at 100 it will. When sun goes down it will pick a person up at 20% so keep that in mind.
Has anybody found a way to set a schedule for Arlo security lights to trigger Arlo cameras? I have can set a schedule for the cameras and lights separately, but not together. My camera's and lights are positioned differently, so both have different ranges. I can set a rule for the lights to trigger the cameras, but not on a schedule. I tried to add my "Trigger" mode to the schedule but this didn't work at all. So appreciative for the help of this community!
Now a new problem. I cleared all files on the app and restarted my phone. Knowing that I would have to log in again when I started the Arlo app.
I got the message "The username or password is incorrect".
I carefully re-entered the password (username is my email and it was right) and again got the error. Tried my computer, Firefox has saved my username and password, still does not work.
Using the chat help the retard is asking me if I typed it correctly.
It's good now. Made me reset my password. Even though their systems kept telling me the ...
It's good now. Made me reset my password.
Even though their systems kept telling me the password was incorrect, it would not let me use that password... because it was the same as the old one (you know, that they told me was incorrect).
I have my ARLO PRO system since the end of 2015. I started with 5 cameras strategically placed around the outside my house. All worked well at first.
About 6 months ago the two cameras furthest from my router started losing connection regularly. I would renew the batteries but after a week or two they would lose connection and the batteries would drain while trying to re-establish a connection.
Now the remaining three cameras nearest the router (max distance 10 metres, min 3 metres) are doing the same. Most recently, after only 4 days with new batteries, the connections are lost and the batteries drain trying to re-establish the connection.
Any advice would be welcomed.
All router lights remain on green.
Are the cameras getting too old? Is the router getting too old?
I have other WiFi in my house but that was there at the time I first installed the system.
If it happened 6 months ago its hard to say. May 15th they released a fimware update that had a bug...If it happened 6 months ago its hard to say. May 15th they released a fimware update that had a bug that would cause the issues you described. Batteries draining signal strength issues etc. So not sure if this is whats happening or if you have wifi issues. Ive had my pro system for a year and it was fine till may 15th. There currently doing a field trial of new firmware. I would try to get on it to see if it helps your issues.
Just bought a new Arlo Q, which seems to have a lot of issues.
1. Software app. No matter what I set the video clip length to (up to 120 seconds), either from the Arlo PC website or from my Android phone, it reverts to 16 seconds. Also, the video settings randomly revert back to 720dpi, and randomly turn on Audio functions, which I have turned off.
2. Hardware. I am constantly being nagged to update the firmware, which seems like it loads, but then the nagging starts all over again. Been going on since I bought the unit 5 days ago.
3. WIFI. Randomly drops connection and has to be put through the setup process (QR code and all) each time I re-connect.
WIFI connection shows full bars, 5G, and the unit is abought 10 ft away from the router in line of sight. I have a Lorex Secure camera 50 ft away which never loses connection or has any issues at all. I bought the Arlo Q, based on internet reviews. Was it a mistake? I am returning this unit back to Amazon for a replacement exchange, in the hopes that this unit is just a lemon.
BTW, chat support doesn't work, phone support (you are number 22 in the que!), email support? Can't find it. Web site app nags that it needs a new version of flash? (Still using Flash? Really?) Have to log in twice to see my device every time, to allow whatever Flash component the Arlo site is crying for.
Today, my Arlo Q has magically started recording motion detections beyond 16 seconds, to the length...
Today, my Arlo Q has magically started recording motion detections beyond 16 seconds, to the length of the actual motion.
So, as long as this keeps working......I can say everything is now working as advertised.
Three Pro and five Pro 2. Basestation is "offline" with amber light flashing. My internet connection is perfect. I can even watch my cameras LIVE through a browser but when I try to access the base station settings the whole operation shuts down and says it's offline. Cameras have not been recording motion.
It's been like this for nearly two days. I tried the trouble shooting tips all the way through, short of a hard reset because frankly I'll return it before i re-sync all my cameras.
Our 4 arlo pro cameras are suddenly draining the batteries like crazy. For example, last night at 2AM the 15% warning email comes and at 6 AM the battery is completely dead. Without any video, anything triggering the camera and no live feed since we are sleeping. Anyone else is seeing something like this? I cannot be the batteries because all 4 cameras are draining like that and there is no way 4 cameras fail at once after working really well for over a year. Basically I can't charge them fast enough, they drain after a couple of days or less. Suggestions on how to solve this are welcome. Nothing changed in our setup for the past year +
It seems to me we are describing different problems? When I started the thread, the problem was...
It seems to me we are describing different problems?
When I started the thread, the problem was out of the blue my cameras started draining the battery like crazy. Went from full to dead in under two days. I did not switch any cameras on or off. Any troubleshooting on the cameras, like recharging, removing the batteries etc did nothing. I confirmed I had the latest firmware when I talked to Netgear. And all 4 cameras failing at the same time is indication to me that is not the problem of the cameras.
The solution that worked for me, and still works 2+ months since I did it was to reset the base station, power down my router AND base station and leave them like that for a few minutes. Then power up the router and base station. I also removed any devices, ie google mini, a few feet away from the base station. Since it worked, I don't have the means to repeat this test to further isolate what step was the good one. If I were to redo it, I would leave the reset as last step, since it requires resyncing and that is tedious :-)
I hope at least some people find this useful.