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I just recently replaced my Aeris DOCSIS 3.0 Modem and Asus AC66RU Router with a Netgear CM1000 and XR500 when I upgraded to Xfinity Gigabit, and so far it has been a nightmare.
Wired works fine. I am able to reliably get 980+ Mbps and low latency on my desktop and PS4 Pro that are wired into the XR500.
Wireless has been terrible. At first I thought it was just my first gen Vizio smart TV platform/old 2.4ghz only WiFi adapter...but both a new Roku Express and my Pixel have issues on 2.4ghz or 5ghz. Sometimes it will let me get a few episodes into Netflix and other times it will drop connection after only a few seconds. Sometimes the connection comes right back and other times I have to reset the router in order to restore the internet -- though the devices will still "connect" to the router the internet will just fail to work.
I have done the following:
-Verified my modem's status/connection strength (all channels are locked in and around +/- 8 or 9 dbv and noise level is good
-My modem is on a direct line from the main splitter into my apartment with nothing else sharing it
-Verified my modem is running the latest firmware from Xfinity and even done a refresh and reprogram with them
-Updated to the latest firmware
-Reset to factory settings (multiple times throughout)
-Turned off smart connect
-Turned QoS/Anti-BufferBloat to Always, Sometimes, Never
-IPV6 is OFF
-MIMO tried ON and OFF
-Tried Xfinity DNS, Cloudflare DNS, Google DNS
-Turned off 20/40mhz coexist or w/e its called
-Used Wifi analyzer and have swapped channels multiple times. 6 seems to be least congested in my area. And there is very little 5ghz at all.
I have just swapped the AC66RU back in. And unfortunately its dated processor can only handle speeds of around 450 Mbps over my wire, but I am going to test the Wifi with it to confirm its either the XR500 or a combo issue with the CM1000/XR500. If the AC66R works then I am just at a loss as to what to do? I feel like I have done everything but the Wifi simply doesn't work period.
So the AC66 works just fine so far. No issues. Going to let it get through a movie but 30+ min in with phone on 5ghz and roku on 2.4ghz and no issues. Right before the XR500 was almost instantly stuttering or completely dropping connection every 2min and my phone was lucky to load 2-3 pages. I think at this point im going to just return the XR500 and get the Asus 1900P.
@Netduma-Fraser wrote: Very sorry to hear that. I'm hoping this downtime has not affected too...
Very sorry to hear that. I'm hoping this downtime has not affected too many people and hopefully was just a one off. I hope that you will consider the router again in future.
I hope for other people's sake it was just me, but it sounds like the system isn't passing RMA information to the warehouse at all...so I am assuming this has to be affecting more than just me. The L2 Support agent "Oliver" I spoke with Saturday still has not contacted me. I spent 2.5 hours waiting on the phone yesterday and being put on 20+ min holds constantly by support while they "looked into stuff" to walk away with the same Oliver will get back to you response. That they can't do anything on their end other than email the warehouse.
I took my XR500 back today since Best Buy had one AC3100 left. It took less time to set it up than to write this post, but the biggest fact is it works. I am capping out at around 967Mpbs compared to the 985Mpbs I was seeing on the XR500, and the interface is dated but gets the job done -- but it works which is something my XR500 never did.
Thank you for your help Fraser. Maybe NetDuma will make its ways to Asus someday?
recently I have got my XR500 with DumaOS.
I discovered an issue, I am using fiber connection that requires VLAN tagging on WAN to get the internet working.
when I put my fiber ONT in full bridge, set up the VLAN tag on the XR500 and configure the PPPoE connection, the QoS upload speed limit feature does not work at all, I mean that I limit the upload and download sliders to 70%, the download is limited okay but the upload is still giving full speed on speedtest.net and dslreports.com and buffering like hell. I am on last firmware, tried rebooting the router and factory defaults, no use.
I figured out that QoS functioning properly only if I set my connection to anything other than PPPoE, which means not to put my ONT in bridge mode and connect the XR500 to it for getting local IP which will cause double NAT issue.
thanks in advance !
On some routers like the last one I had, I was able to name my router so that I could then just type the name of it in my internet browser's address bar and go to my router's setup page. I have tried looking on this router and thought I found where to do that (I did change my device name), but I am not able to access my router by the device name. Is this something that is possible with this router?
Basically I am wanting to know if I can assign a name like 'Monkey' and access the router my typing 'monkey' into my browser instead of routerlogin.net.
I propose to the moderators, a fixed topic only for the firmware. When leaving new firmware, say what has improved, and leave room for users to report problems encountered and propose improvements.
Thanks for listening!!!!!
After updating firmware to 22.214.171.124 I am unable to get more than 200Mb down even after a factory reset with a killer E2400 gigabit ethernet controller and cat6 cables less than 2 weeks old. On my iphone 8 plus with 5ghz wifi I am getting 650Mb down. My modem is a netgear cm1000. I think I may have to downgrade the firmware.....
Was not the router. Bypassed directly to modem same speed issue. Shortly after reconnecting the rou...
Was not the router. Bypassed directly to modem same speed issue. Shortly after reconnecting the router the speeds are back to normal now.
I just bought my XR500 yesterday and set it up last night. I have anti-bufferbloat set to "When High Priority Traffic Detected" and the sliders each at 70% as recommended in the dashboard help and in other posts I've found here.
My normal speeds are around 60mb down and 5-6mb up. With the sliders set to 70%, it shows 42mb down and around 4mb up. When I run a speed test from my non-console devices--I've tried from a laptop, iPad, and iPhone--the test results show the speeds at almost exactly what the dashboard is showing they would be with bufferbloat enabled (the 42mb down and 4mb up), so it appears it's kicking in even when there is no high priority traffic. Shouldn't it only apply when I'm gaming when set to auto-detect? Maybe I'm confused about how it's supposed to work.
FWIW, I'm running the latest firmware.
Hi Jim, you have the correct understanding. However, there must be something being prioritized. Scr...Hi Jim, you have the correct understanding. However, there must be something being prioritized. Scroll down to the bottom of the page and see if the red LED for detected traffic is there. If not do a speed test right then, still lower speeds?
Hello there came a news that malware called VPNFiter infected routers in 54 countries and some brands including netgear appears as affected.
I wonder if netgear is aware of the fact?
Kinda new to this. Quick question. If I'm running a VPN connection via my router, is there a possibility to check my ping numbers for the lobby that I'm joining via the Geolocation R-app?
My Xbox and PS4 are wired and all other devices (and handful of iPads, iPhones, and Apple TVs) are wireless and I’d rather not have the geo-filter affect those devices. Is that possible?