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‎2024-04-08
02:21 AM
Hello, I notice that the ‘typology’ tab does not refresh even though the clients are updated. It’s just the typology schema that doesn’t redraw. Is there a delay of several days?
‎2024-02-08
10:29 AM
I recently set up a network with 5 VLans managed with insight. Everything works ok, except I have two Lutron Radio RA2 receivers that can't be discovered by the software running on a laptop. &n...
‎2023-07-23
05:39 AM
After a year my subscription has expired on the WAX 620. it isn't the easiest to find how to resubscribe. After searching, I find three prices. I chose the $79. per year as I use this at home and not...
‎2023-04-15
05:12 AM
Hi everyone, I'm hoping that someone can help me? I had an RBK23 Router and 2 x satellites which I have sold as I no longer needed the set. Can someone on here please advise if it is possibl...
‎2022-12-18
06:31 AM
When I change a WiFi password in Insight then click "Save", the change applies to the connected APs (WAX615 and WAX625 in my case), but the password in Insight still displays as the default location ...
‎2022-11-07
09:56 PM
Do I need to purchase another credit for new Satellite to manage it in insight ? PS: I have AX6000 Tri-Band Orbi Pro WiFi 6 Mesh System (include 5 year Premium Subscription a...
‎2022-10-25
05:00 PM
Hi all My BR200 dropped its connection to Insight yesterday. After waiting for hours for it 'waiting for connection' then 'still waiting for connection' & trying rebooting etc. etc. etc. I fin...
‎2022-09-12
09:23 AM
Over the weekend, I updated firmware on all four of our Access Points. Two were successful. Two Failed. The error message, "Device failed to connect back" is displayed. The firmware version on the ...
‎2022-07-04
05:03 AM
My credit card changed and my subscription was unable to be paid via the old card. Upon receiving the email from Netgear, I updated my CC info so the billing could proceed. However, I keep getting no...
‎2022-05-23
08:22 AM
How to change phone used for second authentication, when phone has been replaced ? It's the primary method for insight authentication, which can't be deleted or changed !?