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Nighthawk (R7800) - Unable to upgrade firmware



I am currently on firmware version When I press the button on the admin interface to check for firmware updates, it responds saying there are no updates available.


However, I decided to manually check myself and have seen v1.0.2.12 is available. Therefore I have downloaded and extracted IMG file and followed the article (http://kb.netgear.com/31477/R7800-Firmware-Version-1-0-2-12) but when trying tp apply the firmware it keeps returning error "This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product". Once again, I downloaded the firmware v1.0.2.12 and tried to apply but get the exact same error.


Not sure what else to do?

Model: R7800|Nighthawk X4S AC2600 Wifi Router
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