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Bing-Stroller
Luminary

IoT and SmartThings

I have just spent the last 2 days emailing Samsung Support about my Smartthings Hub going offline for 1 - 2 mins every couple of hours.

 

The support has been excellent, troubleshooting, fault finding and going through all my Hubs logs (including the server logs at their side of the connection specific to my account).

 

The bottom line is that everything has been checked and rechecked and the Hub and their servers are functioning correctly. The problem is the Network connection - it keeps dropping.

 

As a result all the devices (of which there are many) are totally unstable and its a real nightmare.

 

Im just about to breakdown the Hub and all the connected IoT devices before rebuilding and trying again. As no doubt when I do reach out for Netgear support the first thing recommended will be to reset / check setup, connections and cables etc. My ISP internet connection is pretty much rock solid so there are no problems there.

 

In the meantime has anyone else encountered any such problems and if so any help or advice would be gratefully appreciated. 

 

Smart Home ?  At the minute it is as thick as pig SH@T

Model: Orbi High-Performance AC3000 Tri-Band WiFi System (RBK50)
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