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Nighthawk M1 WiFi sporadically disconnects

Greetings,

 

I recently purchased a new Nighthawk M1 to replace my previous Netgear LTE hotspot. The previous hotspot was an excellent product, but I was hoping to boost my bandwidth by taking advantage of carrier aggregation. The M1 is only being used plugged into its wall charger in one static location. Firmware revision is NTG9X50C_12.05.05.00. Only 2.4 GHz WiFi is being used, but I experienced the same problem using 5 GHz. The USB port is set to charge only and WiFi standdby is disabled.

 

The problem I am seeing is that the WiFi signal will somewhat randomly disappear for a few minutes, then return. For example, today it went away at 10:46 am, 12:49 pm and 1:16 pm. The channel is set to auto. This is frustrating to the point of wanting to return the device while I can still get a full refund. I never experienced this with the hotspot it replaced. Any suggestions? Perhaps a different bandwidth or channel setting?

 

Regards,

 ~ Varan

Model: MR1100|Nighthawk M1 Mobile Router
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