Need assistance and honestly surprised there is no way to resolve this with any support from Netgear. I am simply trying to update the software for latest version. I attempted to use the Nighthawk app which asks for an admin password. I used the password on the back of the netgear router but it declines it. I attempt to reset and the 2 security passwords are unknown to me as answers. Frankly, it asks me what is my younger sister's first name. I don't have a younger sister. From here there is no way to resolve this problem. Does anyone at Netgear service their products or their platform for a simple password reset? Do I really have to pay someone to help me fix this?
