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Nighthawk App Logon Timeout

I can not access my WiFi settings using the Nighthawk App. I get to the admin login portion and type in my password and an error message pops up saying logon timeout.

I’ve tried resetting the admin password multiple times and have removed special characters from this password as well...no dice.
Model: C7000-1AZNAS|Nighthawk AC1900 WiFi Cable Modem Router
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