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No internet connection using wifi 5g network

Router firmware v1.0.11.102. W10 64 bit os. Intel Dual Band Wireless-AC 3165 network adapter.


On separate occasions I use both the 2.4g or the 5g wifi network to connect to the internet. The 2.4g network works fine. Starting about a month ago with the 5g network, I get a connection from my pc to the router but no connection from the router to the internet.

I get an error message when running the Network Genie speed test. I can't connect to any websites or get ping replies. To add to the mess, Genie shows that there is an internet connection from the router. There are no other devices connected on either network.


I've done the modem, router, pc(soft) power off/on process multiple times. I've uninstalled and reloaded the adapter multiple times. At this point, I've run out of ideas. I hope someone in the community has a resolution for this. Thanks.

Model: R7000|AC1900 Smart WIFI Router
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