I'm curious if anyone has had a similar experience with this router and more importantly with the customer support provided by NetGear. I purchased this router directly from Netgear a week ago. Set it up and it asked to update the firmware, which I did and completed setting up my 3 band SSID's and passwords. Some of my devices could not recognize the 5Ghz bands and defaulted to 2.4Ghz. Shortly thereafter the 5Ghz SSID's stopped being recognized all together. I called support and we went through a barrage of things to get this corrected. It worked for about an hour and started doing the same thing. I called back the next day and went through a series of troubleshooting with an advanced technical support person. It worked and I was told not to change any settings and let the router settle in. Two hours later I had no 5Ghz bands at all. I called back and did this for the next 3 days even after I asked for a replacement. I'm now on my 5th day with support and can't seem to get an RMA generated to return this defective unit. Oh and I must pay $30 if I want this new unit shipped overnight or $17 for 3-5 Business Days! When I asked for this to be escalated and a supervisor ro override the shipping charge, no one was ever available or in a meeting. Today, I called their support team 4 times trying to get this resolved. I was told a supervisor would call me back which they never did. I'm at a loss as to next steps. When I call the reps they are all sympathetic to my situation but I can't get a replacement sent at no cost to me. Is this crazy or what? This router cost over $600 and I thought I was getting the best and I have a router with just one 2.4Ghz band working.
