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I hope someone else has run into this weird problem and can offer some advice, so I appreciate anyone that can help! I'll be as detailed as I can to get started.
We have an RBR50 + satellite set up with over a dozen devices. Nothing at all has changed in the last few weeks, and before that the only change for months was to update to the latest firmware. This problem started on Sunday, March 14th.
Certain devices on the network will suddenly have no internet. They remain connected to the network, and can be seen by the router, showing up as connected in the attached devices list. Once this happens the only fix is to reboot the router.
These devices lose internet, but stay connected to Orbi and show up in the attached devices list:
- My cell (Samsung) (WiFi)
- Wife’s cell (Motorola) (WiFi)
- My laptop (WiFi)
- Roku, office (WiFi in same room as satellite)
- Wife’s desktop (wired into the satellite)
These devices do not lose internet:
- My desktop (WiFi, connects to satellite)
- Roku, living room (wired into Orbi base station)
- Camera system (WiFi, connects to base station)
As you can see, it’s a combination of connection types that stop working. Unfortunately testing is hard because if it goes down during the day I have to just reboot it so my wife and I can get back to work. It has only gone down twice so far outside work hours.
During those times here's what I've tried, all with no luck:
- Checked for firmware update (already on latest)
- Turn off WiFi on the affected devices and reconnect
- "Forget" WiFi settings on the devices and reconnect
- Made sure access control and parental controls are still disabled
- Tried connecting to the guest network instead - same result
- Get devices to connect to main router instead of satellite, or vice versa
- Turn off satellite
- Reboot just the satellite
- Release/renew ip, both on devices and on router
- Enable fast roaming
- Enable IGMP Proxying
- Turn off "Anywhere Access" inside app
- Changed DNS settings in router to use Google's DNS, just in case OpenDNS was having an issue
- Manually disabled individual devices inside the app then reenabled them
- Wait 8 hours to see if it fixes iteself
I can’t think of any other options short of a factory reset, which I can try this weekend, but I’m hoping someone has other suggestions or thoughts as to why this would just suddenly start happening now.
I found an old archived thread on Reddit where someone had what sounded like the exact same problem. One other person replied that they also had the issue, but there were no other replies.
Solved! Go to Solution.