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netgear readycloud error 24002000011

The serial is showing up the same as the MAC address.  Is there a way a Netgear Admin can help me resolve this?  I saw another thread where it required Netgear to fix it.  I just want to be able to get ReadyCloud to run on it for a friend.  I have experience with Synology, but not Netgear, so I may need more guidance than a professional would..  Thanks in advance.


Currently running firmware 6.10.5 Hotfix 1.

Model: RNDP6000|ReadyNAS Pro 6 Chassis only
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