Need some help please. I recently decided to get my own modem instead of renting one out from Xfinity. I got tired of their XB7. I bought a brand new Nighthawk CAX30 (AX6 AX2700) about 3 days ago from Costco. As soon as it was provisioned by Xfinity (Gig Speed Plan), I noticed the speeds were not there (Only about 200Mbps wired & about 150Mbps Wifi). I called Netgear and they blamed Xfinity (Down Bonded Channels were weak). Turns out it was a bit of their fault. Had Xifnity come out and they noticed that they were splitters on my line and going to other units on my condo building. They put a brand new coax line from my apt to the the box out in the alley. My speeds improved a tiny bit but they are not there yet. When the Tech tested the coax line in front of me, he was getting about 1200 Mbps. But when he hardwired to the CAX30, he was only getting about 250 Mbps. Technician gave up, blamed the router and left. Right now, wired to the gateway, I am getting about 280 - 385 Mbps and about 200 Mbps wi-fi. (Speed tests were done with several devices, Phone, Laptop, iPad, Nighthawk App and the Speed Test tool in the Router GUI) I
I made sure the router is up to date, restarted it several times. The only thing I have not done is Hard Reset it after the Tech left. I wanted to know if there was any other settings I am missing before I Hard Reset it? If I hard reset and is the same result, is there anything else I can try? I wanted to try as much as possible before I spend hours on the phone with Netgear..
