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2021-09-17
01:05 PM
2021-09-17
01:05 PM
FYI...was able to get this resolved. There was a certain tech team that needed to set the modem up. Although I had gone through the setup previously, and my internet was working fine, the phone side had not been set to the new modem. It was a painful journey working through online chats and being transferred, but once I got connected to the right person it took less than 5 minutes.