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Anywhere Access -- Something Went Wrong -- This Netgear device is already regiatered with another ac

I've seen other posts about this, but haven't seen a solution.  I have a R9000.  The Nighthawk app works fine when I'm connected locally.  But I want to enable Anywhere Access, and run into an error about it already being registered to another account..


I've had the router for a couple years.  I only have this one account.  With travel getting started again, I wanted to make sure this was enabled, and it can't / won't.  Is there anyway to get this reset?


I'm running Nighthawk version on an android.  I've already tried uninstalling and reinstalling it.  The R9000 is on the latest firmware as well (v1.0.5.38)

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
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