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wesmithjr100
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Clarification Regarding Devices that Include 1 year of Insight Management

I opened a case earlier this week regarding my initial 1 yr Insight subscription that's due to expire at the end of this month but am receiving feedback that makes no sense to me.  To provide some background / context, I purchased a SXK80 bundle (Router + Satellite) and a separate SXS80 satellite (couldn't find a 3 pack available at the time) on the same day last December.   Both the SXK80 bundle and SXS80 included 1 year of Insight management as noted on Netgear's site at that time and as of today.  Those 1 year subscriptions are expiring at the end of this month.  I purchased another SXS80 back in August that is advertised as coming with 1 year of Insight management.  My question to support was when my current subscription expires, would the remainder of the subscription from my August SXS80 purchase kick in, thereby extending my subscription through next August.  Come next August, I would need to purchase a subscription unless I've purchased another device that includes a 1 year subscription. The feedback I received is below.

 

"Thank you for your reply. I have read your reply and found out that it seems you thought that SXS80 does have a free 1-yr insight subscription. I checked on our site as well just right now and it shows that SXS80 has 1-Year NETGEAR Insight Subscription Included which should not have. There was misinformation on our website which caused confusion to our customers. Below is the link showing that it has a 1-Year NETGEAR Insight Subscription Included."

 

First, I thought the SXS80 included 1 year of Insight management because that's what Netgear has been advertising for at least the past year and counting on their website.  If that was indeed a mistake, which I'm not convinced is the case, from my perspective as a customer, Netgear should have to honor what they advertised and update all applicable product listings to note that's not the case

 

All that said, I'm posting here to see if I can get some clarity on which devices actually include 1 year of support to include the SXS80 and if it does include that device, will my still valid subscription with that kick in once my existing one expires in a few weeks?

 

I'm happy to provide my case # via PM to a mod from Netgear if request / otherwise provide any additional information that's needed.

 

Thanks,

 

Bill

 

Bill

 

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