I am in a similar boat - the second time in 8 months that the device has completely bricked. I dont understand what on earth I am doing wrong - they are in a totall open ventilated space, connected to a surge protected socket. I moved sockets to accomodate a new plug and it bricked it. I am on the phone with customer support again despite telling them I have gone through this. I will try one final time (though I will refuse to pay for a replacement) and if not, will try to seek a refund via my credit card company. Absolutely absurd.
