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Tyrrox
Aspirant

Internet Speed is Lower Than it Should be

Hey all I have tried various searches to find an answer for this, called Comcast, Asus, Netgear, had techs out and so far, nothing, but let me tell you what is going on.

 

Last week I had 900mbps download from Comcast and they upped it to 1000mbps, but I was still getting 800mbps-940mbps on my desktop when I ran a speedtest.

 

Late last week I upgraded to Comcast's 1200mbps package and because my old modem maxed out at 950mbps or around there, I updated it to the Netgear Nighthawk CM2000 which has the ability to do up to 2.5. 

 

My desktop motherboard is the ASUS ROG STRIX Z490-A which has a built in 2.5 NIC.

 

My router is the Netgear Nighthawk Raxe290. I have a cat8 cable going from the modem 2.5 port to the 2.5 internet port on the router. I then have another cat8 cable in port 1 of the router going to my desktop.

 

I changed the NIC on the desktop in device settings to use full duplex 2.5.

 

When Comcast tested the speed in the house and at the modem it was coming in at 1350-1400mbps. When I do a speedtest on the router I am also getting 1350-1400mbps; however, when I do a speedtest on my desktop I am only getting 700-900mbps. The same is true on my Alienware m2 laptop that I believe also has a 2.5 nic.

 

I am really not sure why I am not getting that full 1200mbps+ speed I should be getting from Comcast. I tried calling Netgear today, but they transferred me around and after being on hold for over an hour two separate times I just hung up. If anyone has any experience fixing this or advice, I would be extremely appreciative! 

Tyrrox_0-1667190329655.png

 

 

Thanks!

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