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Smart Parental Controls renewal failing to activate

I have a pair of Netgear Orbi devices - an RBR850 plus a satellite. Running Netgear Armour and Smart Parental Controls. Latest firmware installed. Everything working fine for >1year. Recently renewed Armour subscription - all ok. Also renewed the Parental Controls subscription - not ok. It won’t activate and in the Orbi app keeps asking for me to set it up despite it having been setup and running fine previously?

 

What’s gone wrong and how do I fix this?

 

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