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I have the RBR850 and one satellite. My parental controls on the app recently stopped working at the end of November. I then updated the firmware to v4.6.14.3_2.3.12. 


I have:  

  • reinstalled the app 5 times
  • factory reset the router
  • reset the modem
  • reset the router 
  • unplugged from power
  • tried to solve this with 3 techs over chat
  • described the level 3 support script described in the forums.


Please help! 



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