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1st Gen Circle is no longer responding outside my wifi network

I have been using ORBI RBR50 for a number of years with 1st Gen Circle. This has been great at controlling my children's internet usage, and is the sole reason I selected Orbi. 

In the past few weeks, perhaps since 1 Jan 2023, I have not been able to access Circle from outside of my network. This has not been an issue in the past. This is a key control I need to adjust my children's internet usage when I am not home. 

I have reset the router and I have also performed a factory reset on Circle. Both have not solved this issue. 

Is anyone else having this issue? Is this a known issue that Netgear is working on?

Apart from the above mentioned resets is there other suggestions on how to resolve this issue?




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