My Nighthawk M6 Pro MR6500 keeps disconnecting from the internet. It will show it has a signal on the device itself but my computer will have no connection. I only use the ethernet port, I don't use it for wifi. I only have the nighthawk plugged directly into my computer via ethernet. I tried a new ethernet cable and it didn't change anything. I brought it to the ATT store and they switched it to ethernet offloading which made it worse - there was no connection at all. Then they gave me a new sim card, this didn't work as well. I spoke with Netgear support for over an hour and worked through all their troubleshooting to no avail. They said they'd have their engineer call me - they didn't - this was several weeks ago. My case ID# is MS48C3363 if that helps. I previously used an older model that worked well but it finally died which is what prompted the replacement and I've had nothing but issues since. I've noticed that the disconnection occurs during downloads or during online gaming. The speed will gradually slow down then drop completely. I've also had several instances where the internet will drop and reappear repeatedly every few seconds. Restarting the router has been the fix but sometimes it only lasts 5 minutes before having to repeat this. My firmware is up to date. My firmware is up to date and it is: NTGX65_10.04.22.01. Any help would be greatly appreciated.
