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meanjeanslo
Tutor

After firmware update - satellite disconnected and unable to reconnect

Hello,

I have an Orbi RBK20 set with a router RBR20 and 1 satellite RBS20.  I downloaded and installed the most recent firmware V2.7.4.24.  The router updated fine and still works/connects.  I am currently using it in AP mode and using my Netgear Nighthawk RAX20 as the main router because it offers Readyshare for attached storage.

 

After I ran the download and install using the internet connection, my satellite lost connection and turned magenta on top.  So I thought I would just disconnect it and reconnect as I did the very first time, but now I can't connect the satellite at all. I tried using both the app and the web interface, as well as just hitting the Sync buttons on both router and satellite.  None of this has worked.

 

Next, I tried using the reset for each device, first the satellite only, then also the router.  Still, the satellite won't connect.  The app can't see it and the router isn't finding it, either.  I ran an ethernet cable to it so it's showing on the network, but still not connecting via wifi.

 

Is there anything else that I can try to get this working again?  I was wondering if I can push a manual firmware update to it but haven't been able to locate a solution for that.

 

Ideas, thoughts?  I'm attaching a screenshot from within the Orbi RBR20 that shows attached devices, excluding MAC addresses.  Not sure if this helps, but wanted to try.

 

Thanks, I appreciate any assistance someone with more experience is willing to give.

I should also mention that I bought another set of Orbi's RBX50 so the 1.120 and 1.5 ip addresses that you see are those.  I plan to give this old set to my neighbors who have terrible internet connection in their home.

RBR20.png

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