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tholmes721
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unable to login to the web interface of my Nighthawk 5400

I can access my router from the nighthawk app on my phone, but its not letting me change some of my wifi settings, namely DNS ip's so I tried logging in through the web interface.

 

At the login prompt I use the same userid and password I use on the mobile app, and continue to get a message that says access denied.

 

After a couple of attempts, it redirected me to a recover password option, entered the serial# of the router, put in a new password, and immediately upon trying to log in with that new password, get the same redirect page after what appears to be a successful login stating access denied. Went back to the mobile app, was prompted to log in, and used the new password with no issue, but still minimal config options.

 

I've tried chrome and edge with the same results.

 

Any advice?

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