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Orbi RBR40 & Orbi RBS40 2.0 Firmware? Where Is It? Horrible Support!
Ok, RBR40 Router and 2 RBS40 Sattelites purchased at Best Buy for $500 in June. So I'll make this simple, Netgear needs to step up and provide support for their $500 product(s). Like many others, I was very happy with the system on purchase. Firmware was updated to the .18 Fimware Release and since then consistent drop outs, reboots, and resets. I've placed multiple calls and went through multiple chats and still have the same problems. After researching online extensively, (forums, fansites, Reddit) found out many others have the same problems and the consensus is that it is the last Firmware update is the culprit from EVERYONE. Of course, there is no acknowledgment of this from Netgear. Now if I could have rolled back the firmware to the previous update, I would have been happy to wait for a fix. However, of course, as we all know, the Routers update themselves to the latest broken version of the Firmware within minutes with no way to stop short of Tele into the routers and risk bricking them. Ok, I say to my wife. We will just have to wait this out and we have put up with the problems for weeks. Have logged in every day and followed the forums and other sites online waiting for 2.0 update that we are all praying will fix the problems. Saw the post about 2.0 update. Yeah!! Finally!!! Log into Router and see prompt for update. Go to update page and says no update available. So, go to download page on Netgear. NOTHING! There is a Dropbox link in the announcement for the Firmware in this forum but it has been pulled/taken down. SERIOUSLY?!!I It’s bad enough that Netgear only supplies 90 days of support for their product but to release a firmware update that essentially bricks/destroys their product that you can’t stop and then fails to acknowledge or fix their problem quickly is OUTRAGEOUS! At this point I am at my wit's end and looking for ANY help or support from Netgear that will fix this Router and Sattelites and get it back to where it was, (at the very least), when I purchased it. Sorry for the long rant, but I feel I can’t be alone in my frustration and cries for help with this whole mess after the last few weeks. Thank you for you time and help in this matter.