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Smart Parent Controls not blocking VPN
I have an RBR850 three unit mesh system with Smart Parent Controls subscription. I just learned today that even though I have my kids profiles set to disable internet at 11pm, they can still connect a VPN and access anything. Under Content Level - Categories, the VPNs and Proxies are also blocked full time in their profile. After catching them and taking away all their devices indefinitely, they admitted to being able to do this as long as they can remember, so this isn’t a new bug. This is super disappointing for a product this expensive. Basically the parental controls are completely worthless, and worse, it doesn’t even show usage on their profile.Blocking IP Armor
Apparently Armor has blocked a device. However I did not see this device in the blocked list, on top of it my Armor subscription has ended. This does not allow me to use it anymore, will this also mean that I get a “fresh” start and nothing is being blocked anymore, also the divices/IP’s that were previously in the block-list? Thanks in advanceCan't activate Netgear Armor after being forced to downgrade firmware on cable modem router (CAX30)
Nighthawk CAX30 cable modem router (I can only select the CAX30S as an Associated Product but this is definitely a CAX30). Formerly, firmware 2.3.10. Purchased Netgear Armor to be sure that was -not- the issue. Followed both steps in Netgear's kb about CAX30 not connecting to internet. Downgraded firmware to 1.4.11.2 based on suggestion from users in Netgear and/or Xfinity forums. Only did so after all other suggestions from Netgear and Xfinity had no impact on the issue. My Netgear Armor subscription is no longer recognized by my Nighthawk CAX30. My preference would be for a full refund because I bought it under the impression that something was faulty on my end. It now appears there was something faulty on Netgear's end, given that the firmware is no longer available for download. I'm currently staring at a bright red banner in this forum that says, "We are aware of an issue affecting Nighthawk CAX30 Cable Modem Routers that may have resulted in an interruption of internet service. For instructions to restore Internet connectivity click here." but the linked kb article says nothing about downgrading from a retracted firmware. This feels like an oversight at best, disingenuous and false advertising at worst given that Netgear is failing to disclose that the fault appears to lie in their own firmware, not a subsequent setting. Also notable that the now-retracted firmware (2.3.10) was in response to a serious security flaw (PSV-2022-0195) and I'm now being forced to choose between exposing myself to this vulnerability -OR- purchasing a brand new, usable device. How do I get a refund for a purchase I would never have made if it weren't for a faulty product?
RBR50 and Armor
I keep getting a message that says "Configuration issue detected on ZTE 968." I don't have a ZTE 968. I don't know if one has connected to my network at some point and I don't know who it is or what. I'm concerned it's a security breach. The message usually comes in between midnight and 6 AM. I don't know if it's someone driving by or what. Is there a way to block it if I don't have the MAC address or any other information? Thanks.
Not able to get Armor on my new router or remove my old one from my account.
Hi, For backgound see this thread: https://community.netgear.com/t5/General-WiFi-Routers-Non/Ny-new-Orbi-RBR750-already-registered-but-... . I marked it as solved since I thought Netgear support would resolve it. That is NOT the case. I currently own a Orbi RBR750 with one satellite registered on my mynetgear account. My old router Orbi RBR50 with a satellite I no longer own but it's still registered on my mynetgear account. The old router is also registered on my armor.netgear.com accounrt and I can not find a way to remove it. I have a month left on my Armor account but Netgear Support claims that I do not have a plan. I can SEE my router and how many days is left in my account. I then thought I could let it go and put Armor on my new router. That isn't possible either. I just get an error message when I try to set up Armor through the Orbi Android app. And Netgear Support doesn't seem able to do anything. I can not removed ,my old router and not add my new. I am now afraid they will renew my Armor account since I paid with a credit card. I can't find the payment method anywhere in my Armor account either. The receipt I got when I renewed last time says: "Your NETGEAR Armor powered by Bitdefender subscription associated with xxxxxxxx@xxxxxxxxx.com has been extended with 12 MONTHS, for 69.99 USD and it will expire on February 05, 2022" Iam totally at a loss here! I can not add my new router to Armor nor remove my old one and in February I may be charged again for a subsription for my old router I no longer have. What can I do next? //CD Message 1 of 2DDOS Advice
For the past 2 months or so, I've been experiencing major connection consistency issues such as fluctuating ping, reduced internet speeds, and even disconnections with my RAX75. I contacted the customer support from my ISP to see if there was any problems on their end, only for them to tell me it was a local issue. On Sunday, I decided to replace the router with the RAX120 and everything was running buttery smooth up until a couple of hours ago when I reconnected my Nighthawk EAX80 extender. NETGEAR armor sent me 5 threat reports of DDOS attacks blocked from the EAX80 and my Internet speeds were almost simulataneously destroyed. Every time I attempt to read the details of the threat reports the, app crashes. What are my options here?
