NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Ultrabook
1 Topic
AT&T Beam / Aircard 340U not recognized by Ultrabook PC (Windows 10)
MY 340U is not recognized by my machine when inserted. It appears as though it is stuck in some kind of constant restart loop - The AT&T logo will appear of its screen for a couple seconds, then go blank, then the logo appears agian, then it goes blank agian, etc. I have a Dell 9350 (XPS 15) Ultrabook that I purchased from Dell Outlet less than a year ago. I upgraded the OS from Windows 8.1 to Windows 10 the second day I had the machine. I have updated the system BIOS and all drivers to the latest versions. I also have a Netgear AC340U (AT&T Beam) that I recently purchased from AT&T. I have updated the Firmware to the latest version available from Netgear at this site: http://kb.netgear.com/app/answers/detail/a_id/26983/~/aircard-340u-(at%26t-beam)-downloads-and-documentation I had to use a different laptop to do this- Yes, The 340U seems to work just fine on 3 other PC's in my house; just not this one. Thinking this must be a Dell issue, I contacted Dell Tech Support. After remotely connecting to my PC and re-installing all the same drivers I already had, they had me perform a few tests: I plugged in a 1.5TB external USB 3 HDD - It worked just fine. I plugged in a small 8GB flash drive - It worked just fine. I plugged in my iPhone 6Plus - It worked just fine. I plugged in an old AC313U - It worked just fine. I plugged in the 340U - It did what it always does on this machine: Nothing. The Dell technician suggested I contact AT&T or Netgear to see if they could help. AT&T Tech support is a joke - They told me that I needed to contact Dell or Netgear. Netgear support told me that it sounded like a Dell issue and they would not help me becuase I purchased the device from AT&T. So nobody wants to help and apparently Customer Service in general died a long time ago! :( I did some more googling and found this community. I read a couple other posts regarding the 340U (& 341U) where some folks were having similar experiences with an HP Ultrabook and a MS Surface Book. So, now I am thinking this really is an issue with the 340U and that it might just not be getting enough power to start up properly. In one of those other posts (which was closed), the poster seemed work around the issue by using a powered USB hub, or a cable that allows the device to draw power from two USB ports, instead of just one. The other person with the MS Surface Book issue did not yet seem to find a resolution. I wat to see if there are any other folks out there with this device (340U or 341U) having issues or requiring some work-arounds to get it to work on an ultrabook. Please add comments below. Any help would be appreciated.Solved