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configuration lost
1 Topic
Orbi always loses configuration after cable modem reset
Hi - I have a Orbi RBR50 and one RBS50. My firmware version is V1.12.0.18 I have always had a problem where my Orbi base unit will lose its configuration information every time my cable modem resets. If I turn off my Orbi base before resetting my cable modem, there are no problems - this only occurs when the cable modem resets on its own, or my cable company loses signal to my modem. The lost configuration issue I see is this: After the cable modem comes back up, I get limited connectivity on my home LAN, and a lot of websites are not accessible. If I try to go to the Orbi configuration pages, I continuously get prompted to re-enter my username and password (which always fails). Eventually, I will get prompted to enter my router serial number, and I get my password recovery questions. However, even after that, my provided username/password (which is the one I always enter) still gets rejected. A while after that, I will get a prompt that says that my Orbi base address was changed to 10.0.0.1 to prevent IP address conflicts. At this point (it's been about 20 minutes since starting), I can usually get to the configuration page to reconfigure back to the 192.168.1.1 address and DNS range. I have had this problem for many months now, and Netgear hasn't fixed it with any firmware updates. How do I get this issue elevated to get the Orbi firmware issue resolved? This could be a massive pain to customers who aren't tech savvy and can't even get to the internet because their Orbi gets messed up by this.Solved