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Are you going to compensate us for this non-availability of service? ? ( ORBI disconnections)
Hello, I bought an Orbi in the summer of 2017. (package 1 routeur / 1 satellite) until October 2017, I didn't have problems. But I made an update (my biggest error !) and since I have disconnections. (currently i have 2.1.2.18 firmware) I am no longer able to listen to music (Sonos) or watch Netflix. It has been 3 months now. I do not know what to do ! I understand the issue is with the Google product, If your product is not compatible with google products said it on the box. Are you going to compensate us for this non-availability of service? ? My job is to advise people for technological products. I am not in a position to recommend you product ... I am really disappointed because I find your product really interesting and well positioned Thank you JulienAndroid devices (oreo and above) causing mass chaos on orbi networks
So we just confirmed what we've been reading online, if you have an orbi network and an android phone and you are having problems with your smart home, sonos, streaming, slow speeds, online gaming, etc... turn off your phone's wifi. Then see if it all comes back online... ours did. We were having mass choas problems with connections and slow speeds and thought it was all becuase of the netgear update, but once we turned off that phone, everything is perfect again, all satellites showing up, everything running fast, sonos working again.