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insight premium
19 TopicsActivate Insight Premium Subscription
I have an active Insight Premium subscription, however Device Credits is still 0 and device is shown as unmanaged in the Insight Portal. Can someone help how to correct this? Have been not able to use the Insight Premium subscription for two months now.Solved4.1KViews0likes8CommentsCan an Insight devices be moved to another location?
Explorer crashed as I entered - so my apologies if this is a duplicate. Is there an easy way to drag/drop a wireless managed device from one location to another? I know I can unjoin it from managed mode and re-join, but you have to be onsite to do that. Would love to be able to do it with the cloud console. Perhaps I missed it, but I do not see a way to do it.3.7KViews0likes1CommentBR500 Multiple Subnets with VLANs
Hello, This forum has been very helpful for a non-IT business owner like me who wears the IT hat most of the times by default. I got the complete line of insight products. Router, 24p POE smart Switch, 52p smart switch, and several wac510s. All seems to be going well after some research and playing around. But... I'm trying to establish 6 VLANS each with their own subnet. Completely independent so they cannot ping each other. I've found that I think the BR500 can only support 4 subnets. Is that correct? After the 4th one is created, the "add" box is greyed out. If that is the case, can I get a single subnet to assign IPs to multiple VLANs and keep them completely separate? I was reading that this may be an option in the routing table with ACL in the advanced settings, but I'll probably screw that up. Any way to do that in the insight platform? Also, we really need IP reservations on the insight platform vs having to log into the BR500. My simple Google wifi puck at home can do that.... Thanks in advance! Really appreciate the help. ChrisSolved5.1KViews0likes2CommentsWAC505/510 Wi-Fi Bridge implemented - Is Standalone only way to configure (not Insight)?
Getting a network cable to a WAC505 was going to be very difficult, so used WAC505 User manual section "Set up a WiFi Bridge Between Access Points" to configure a WAC510 as a base station and the WAC505 as a repeater. In the Insight portal, had to change from Insight managed to Local to see the settings to get this done. Now in Insight, see "Standalone mode" in Status for both WAC510 and WAC505. 1) Does anyone know if NETGEAR is planning to allow configuration of bridge mode using Insight (rather than standalone)? 2) If I ever want to go back to Insight managed for WAC505 and WAC510, don't see a way to change from Local to Insight managed. Is reset to factory the only way to go back to Insight managed? Thanks.7.3KViews0likes13CommentsInsight App and website issue
Whenever I login to the app I get put to a page that says that I need to select a country. I do so and it errors out saying it cant contact insight. When I login from a pc it says I need to enter a country I do then it errors saying that because I already have purchased credits I can't select a country. I can't use the app on my phone and its a major incovience to have to go through all the menus to get it to allow me to do it from a pc with this error. This just started recently as I have been using the products for a while now.2.1KViews0likes1Comment"COUNTRY NOT SET" Error when accessing NETGEAR Insight
Some NETGEAR Insight users reported the error "Country not set" when selecting a country during setup or when updating the user profile. This error has prevented some users from logging into NETGEAR Insight through the app or web portal. This issue was identified and addressed during the June 4 th maintenance cycle. If you are still receiving this error, log into the app and re-select the appropriate country. At NETGEAR, we are working non-stop to push NETGEAR Insight even further with exciting new features and products in our ecosystem. You can contact the NETGEAR Insight team at insight-feedback@netgear.com. Sincerely, The NETGEAR Insight Team3.2KViews0likes3CommentsHow to Use NETGEAR Insight Management App with Orbi – Tips and Resources
Hi all, This might sound as a very stupid question, I currently use a ORBI RBR50. Unfortunately, the ORBI doesn't have a possibility to use Insight Premium to manage my network. As I'm reading much news on VPNfilter, erroneous IoT devices, malware etc in private home networks. I believe I can manage and get better insight (no pun intended) in what's going on on my network (+/- 50 devices). I do have a couple of question before to make sure I understand the best approach here. A) I need to buy a GC110 router to enable my network for using Insight Premium B) Should I setup my Orbi router in AP as it's now in router mode. C) Can I (as I have kids) monitor websites my kids are browsing? D) Any other concerns I should take into consideration? Thank you for your advice and, Insight(s)4KViews0likes1CommentHow to Use NETGEAR Insight Management App – Tips and Resources
NETGEAR Insight Tip #1 | How to Setup a Basic Network with Insight NETGEAR Insight Tip #2 | How to Setup a Guest Wireless Network with Insight NETGEAR Insight Tip #3 | How to Setup a Network Expansion with Insight You can stream the videos below:Solved13KViews1like2CommentsI cancelled the entire subscription. However, I was billed the next month..
Yeah I couldn't see anywhere to reduce the number of device licenses so I cancelled the entire subscription. However I was billed the next month ANYWAY! So now the app says that my subscription is cancelled (and past the expiration date) but also says that I have 3 device credits available. There's some work to do to sort this out really.8KViews0likes12Comments