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migrate
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after migration no access to readycloud shares for non-admin users
I have completed upgrade of user accounts to mynetgear accounts, firmware on RN104, new readycloud app version, and NAS server migration to mynetgear admin account on 2 different RN104 netgear boxes. When we go to readycloud.netgear.com with the admin account for the box, we are able to browse the shares located on the box and use the ReadyCloud app to sync shares from pc. Everything works. However, when a user that is _not_ the admin account for the NAS server logs on to readycloud.netgear.com via browser, the user sees the Nas server icon but no shares - none of the shared folders that user has been granted access to show up. Likewise, for the non-admin account the readycloud PC app fails to connect to the NAS server - sees "offline". This is a little confusing because I support 2 different NAS boxes, and we have 3 main accounts. Both NAS boxes are RN104, and both display the _exact_ same behavior. Account 1 is admin on NAS1 and can use readycloud.netgear.com via browser and readycloud app just fine, but only on box NAS1. Account 2 is admin on NAS2 and can use readycloud.netgear.com via browser and readycloud app just fine, but only on box NAS2. Even tho this account is granted access to shares on NAS1 box they do not show up in the readycloud.netgear.com web page and the readycloud app shows NAS1 to be offline. NAS2 works fine for this user. Account 3 is granted share access to specific file shares on box NAS1 and NAS2. This account is not able to use readycloud.netgear.com web site or readycloud app to access _either_ NAS server. Readycloud.netgear.com does not show any shares for the 2 NAS boxes, and the readycloud app shows both to be offline. This account is normally in the same network as NAS2, and can access the shares on NAS2 via SMB and the local network just fine. In the migration process on both NAS boxes I used the "leave" and "join" buttons on the Cloud Tab under the readycloud icon, primarily because I was looking at a netgear-supplied instruction that told me I needed to. I re-added share access to the file shares in question after joining / migrating, and the users all accepted the e-mail invitations that were sent as part of the rejoin process.8.7KViews0likes33Comments