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mr6500
46 TopicsStuck on firmware 12.01.16.01 on second-hand MR6500 (AT&T branded)
Tried factory reset, booting up w/o battery, triggering update from both the device menu and the web portal. Keep being told the firmware is up to date. AT&T sim card is active and data is working just fine. Please help - so frustrating.MR7450
I have purchased a Netgear MR7450 mobile router, it's working as it should. However, the problem I have with it, within the Advanced option Data Usage is that it's NOT showing the number of (0 Day's left). I have included a screen shot of the problem. I have setup the selected trigger date for it to reset, for the month but it still doesn't change.SolvedMR6500 no longer connecting without battery
I purchased a MR6500 from Amazon. I set it up and it worked great with the battery removed and antennae installed. I had to do a factory reset because I couldn't remember my admin details and needed to login into the attwifimanager site. After the reset I tried to setup the Plugged In: Max performance with battery removed. It says it needs to reboot to enable this mode. I let it reboot and took the battery out, but the device doesn't connect any more. I tried taking battery out before and after the reboot and neither will work anymore. The device just turns black and will not come on unless I reinstall the battery. Is there something I am missing.Failed eSIM Installation on NETGEAR MH7150 May Break WiFi Functionality
I tried installing a third-party eSIM (free mobile esim) that requires verification code . However, I quickly realized: The device has no interface to input verification codes There’s no way to complete the activation flow The installation process gets stuck halfway At first, I assumed it was just a compatibility issue — but it turned out to be much worse. Key Issue: Incomplete eSIM May Remain in the System If the installation process is interrupted or cannot be completed: The device may retain a partial / corrupted eSIM profile This creates a strange state where: The eSIM appears to exist But it is unusable And sometimes cannot be removed properly. After this failed installation, I experienced: WiFi signal completely disappeared (SSID not visible)eSIM Data Plan Lost After Device Reset (NETGEAR MH7150)
Dear NETGEAR Support Team, I am writing to request assistance regarding an issue with my recently purchased eSIM data plan. I purchased the following plan: Plan: 10GB Asia & Oceania Subscription ID: sub_0VGUc2HI2i0X3r0diK2lZasizVR7 Purchase Date: Saturday, Apr 11, 2026, 3:28 AM However, I encountered a device issue with my NETGEAR MH7150. The device was unable to detect or broadcast any WiFi signal, which made it unusable. As a result, I had no choice but to perform a factory reset. After the reset, the eSIM profile appears to have been completely removed from the device, and I am no longer able to access or use the purchased data plan. I would greatly appreciate your help with one of the following: Restoring the eSIM profile to my device, or Reissuing the eSIM / data plan so I can use the remaining data.M6 and IP-passthrough with routable static IP
I have an M6 Pro (MR6550) and a T-Mobile business internet account, and I'm unable to use the M6 in passthrough mode. The M6 (the hotspot) does some pretty inexplicable things. Like ARP my firewall from 192.168.3.1. As I said, my firewall has a public routable (non RFC-1918) address, so 192.168.3.1 is not going to be adjacent on the subnet, and therefore my firewall will drop the ARP request at a minimum, and potentially trigger the IDS as there being misconfiguration of a peer on the network or even someone doing malicious probes. It also sends SSDP packets to my network segment as multicasts. Why? Only hackers use SSDP on a WAN interface: to figure out (1) if you're misconfigured and (2) to know what sort of machines are on your network so they can tailor attacks after fingerprinting the hosts and looking up their attack surfaces and vulnerabilities. But more to the point, it's a modem/bridge. It should be operating at layer 2 on the Ethernet side, and layer 3 on the 4G/5G side. The correct behavior is trivial: (1) When the APN provisioning is received from the 5G carrier, PROXY ARP the default gateway's IP address with your own (M6's) MAC address (or GARP it, that works too if the firewall has been sysctl'd to accept GARP's on a public interface... which is sometimes used for man-in-the-middle attacks on public networks). (2) Then ARP REQUEST the firewall's IP address so you know where to forward the packets. That 2nd step is likely unnecessary, since most IP neighbor implementations cache the address of an ARP requestor in anticipation of their being return traffic (i.e. some sort of answer). You don't need SSDP. Or mDNS. Or to be trying to figure out anything about what's attached to the firewall. That's just suspicious behavior. Also, don't IPv6 SSDP me if I'm not provisioned for IPv6! That just fills my logs with noise. If I do a ping -c 1000 8.8.8.8 then I see spans of 8 or 9 packets being passed, then 20 or so dropped, then 8 or 9 passed, then 20 or so dropped... until the test completes. How did this not turn up during homologation testing? I'm getting 62-70% packet loss!!!MR7500 (M7 Ultra Telstra) not connecting to 5G on Optus – Solution / Fix
Hello everyone, I wanted to share a full update on this issue in case it helps others, as I was facing the exact same problem. Device: Netgear Nighthawk M7 Ultra (MR7500 – Telstra firmware) Firmware: NTGX75_10.04.09.00 GUI: M7_Telstra_v07.01.47.00 Issue: The device was only connecting to 4G / 4G+ on Optus, even though: The SIM works on 5G instantly in a mobile phone I was in a full Optus 5G coverage area Network mode was set to Auto (LTE + 5G NSA) What I tested Sent the device to Telstra under warranty They confirmed: Device is NOT network locked No firmware restriction on 5G Hardware is working correctly Contacted Netgear They confirmed: No global/unbranded firmware available No firmware-based 5G restriction Advised to contact the carrier Actual Root Cause The issue was NOT firmware or hardware. It turned out to be a carrier-side provisioning issue (Optus backend). What fixed it After contacting Optus support: Basic troubleshooting (APN, reboot, network reset) did NOT fix it The issue was escalated to technical support They performed a backend reprovisioning / profile refresh, which likely included: Reapplying 5G entitlement to the SIM Refreshing subscriber profile in HLR/HSS Re-registering the device on the network Immediately after that: ✔ Device connected to 5G (NSA / sub-6) ✔ 5G signal appeared instantly Important Finding After performing a factory reset on the modem, the issue came back again (stuck on 4G). This suggests: ➡ On fresh network attach, the carrier does NOT always correctly provision 5G for this device ➡ A manual backend refresh is required again Final Solution If you are facing this issue: 👉 Contact your carrier (Optus / others) and ask for: “5G reprovisioning / backend refresh on my service or SIM” Final Conclusion ❌ NOT a firmware lock issue ❌ NOT a hardware issue ❌ NOT an APN issue ✔ It is a network provisioning issue on the carrier side Since the fix, the device has been working perfectly on Optus 5G with stable performance. Hope this helps others facing the same problem. Thanks.MR7500 (M7 Ultra Telstra) not connecting to 5G on Optus – firmware restriction?
Hello everyone, I have a Netgear Nighthawk M7 Ultra (MR7500) originally branded with Telstra firmware. Current firmware details: Firmware Version: NTGX75_10.04.09.00 GUI Version: M7_Telstra_v07.01.47.00 The device is unlocked and paid outright. I am using an Optus 5G SIM in a full Optus 5G coverage area. The same SIM connects to 5G immediately when inserted into a 5G mobile phone. However, in the M7 Ultra it only connects to 4G / 4G+ (never shows 5G or 5G NSA). Network settings: Band Region: LTE + 5G NSA Network Mode: Auto I would like to know: Does Telstra firmware restrict 5G connectivity on other carriers such as Optus? Is there an official global/unbranded firmware available for MR7500? Has anyone successfully converted a Telstra MR7500 to global firmware? Any guidance would be appreciated. Thank you.Official Firmware Update Bricked M6 Pro - Stuck on Logo
My Nighthawk M6 Pro was working perfectly until it downloaded an official Netgear firmware update yesterday. The update failed and bricked the device. It is now permanently stuck in a boot loop on the Netgear logo. Hard resets do not work. I bought this directly from Netgear UK in March 2023. Since an official update destroyed the hardware, I need a moderator to escalate this for an RMA under the UK Consumer Rights Act, as the standard support portal is trying to charge me for a manufacturer-induced fault.