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Orbi 770 keeps disconnecting
I got an Orbi 770 with two satellites for 800$+ 8 months back (RBE770/RBE771). I got it imagining that this is a high end product and will give me stable Wi-Fi and connectivity for my whole home. It was all good for the first two and a half months, then the issues started popping. All my devices started seeing random Wi-Fi disconnects multiple times a day. I suspect it happens during the transition point between my router and satellite but I'm not sure. My phone for example keeps disconnecting and reconnecting often even when I'm in the same place on my bed. I followed all the troubleshooting steps that I can find online and in Reddit and simply am unable to fix the issue. The Orbi app says that I cannot reach out to customer care or create an online support case for this issue. I feel like Netgear is holding me hostage after taking 850 plus dollars. So, out of desperation to make my router work and since I cannot afford another router I am reaching out to this community for help fix my Wi-Fi. Below are all the troubleshooting steps that I've tried but I still have random Wi-Fi disconnects: Use Wi-Fi backhaul to connect all three router+2sats. (Tried this to eliminate any issues with ethernet cable) Use ethernet cables , my house had it wired to connect all three devices. ( Tried this to eliminate any issues with Wi-Fi connectivity between devices) Confirm that the three devices are at least 40 ft apart from each other.(General recommendation I see online) Use only two devices, one router one satellite. ( Just another test in case my router and satellites are close to each other, Made sure they are at least 50 plus feet apart. Use multiple phones ( to double check it's not my phone specific issue) Restarted my phone, laptop, router, satellites multiple times. Factory reset my Orbi router and satellites Update to latest firmware Disable IPv6 Revert firmware version to v10.5.18.3 (some reddit threads mention this version to be functional and fixing issues) Confirmed there is no VPN on phone. Disabled Mac randomizer on phone and devices All about did not fix my issue and I don't have hope on being able to reach Netgear for help. Can someone from this community help me in this issue? Is it in hardware issue or some bad software update?Satellites aren't picking up any devices
I just purchased another RBE770 to connect to my existing mesh network to work a perceived coverage issue. I have a 3 story home with approximately 2400 square feet per floor. The new device is incapable of finding any satellites in the network. I drilled into the 2 satellites and see they are carrying none of the devices in the house. I attempted to open a ticket with the new satellite to see if I could get it to event connect to the mesh and it can't find any devices. The new satellite is 15 feet from one of the other satellites. I can see the 2 theoretically working satellites in the orbit app. I attempted to open a support ticket with the bot. It took the serial number of the device and when I tried to select it from the bot all my devices are now missing. Is there any way to actually get to a human before I replace this equipment. Are there any suggestions for what to check to see why all the devices in my house are only capable of connecting to a router in my basement instead any of the 3 satellites distributed throughout the house? I am absolutely unimpressed with their equipments performance and inability to get any support. I have been using netgear equipment for many years and it seems they no longer are capable of supporting their products.771 LAG issues
I have exactly the same issue, the router lags on the same minute every hour (From when it is booted), I've tried everything, every new FW for the last 11 months, disabled IPV6, Armor, Traffic Meter etc, I am an electronic engineer by profession and I know my network setup and ISP is good. I bought this for my family that games everyday and the lag is very infuriating when online gaming, this router was supposed to be an upgrade from our RBR750 mesh, I have tried our PCs hardwired into the satellites and over WiFi but the issue persists on both connection types, I have bought Netgear routers for around 20 yrs now as they have been very stable with no issues but the RBE77 1 is this worst experience I have ever had. I've been holding on for a FW fix however since the problem has not been fixed with any FW update this year I'm now at the point of switching brands for the first time in 20 yrs.Orbi 770 – WiFi Drops Every Hour
At the beginning of the year, I posted in this forum about hourly interruptions with my ORBI770 mesh system. At the time, other users were experiencing similar problems, and I worked with Netgear Support to identify and solve the issue. Unfortunately, the past 8–9 months have been unsuccessful... Recently, I have read less from others with the same problem. Perhaps the problem has been solved for others, or they have switched to a different vendor. Unfortunately, the problem has not yet been solved for me, and I am still regularly writing to Netgear Support and uploading logs. Unfortunately, without a qualified answer or solution. Over the past few days, I have tried a number of troubleshooting measures, such as: Adjusting NTP to a different NTP server Deactivating DHCP on ORBI and providing it on a Linux server Disabling private MAC addresses on all Apple devices and so on ... Unfortunately, none of this has been successful and I still experience hourly interruptions. I have now provided ChatGPT with the information and uploaded the log files, and received the response in the pdf attached to this post. I am aware that ChatGPT is often wrong and often just writes nonsense (e.g. firmware version, which are not available). But maybe it points in the right direction, since Netgear Support doesn't feel responsible for simply analysing log files. I also installed uptime-kuma on my computer and pinged various devices over the last few hours. I can only set the pings to every 20 seconds, so it doesn't catch all the hourly interruptions. However, you can see the pattern. In the first three screenshots, I marked the interruptions at xx:03 / xx:04 in red. In the last three screenshots, I ping the router and satellites (all wired). I find it interesting that the satellites respond faster than the router. But perhaps that is normal behaviour. Am I alone, or do others still have the same problem? Thanks. PatrickPurchased RBE771 and RBE770 as a set in October 2024
Purchased RBE771 and RBE770 as a set in October 2024. Satellite started disconnecting from router in August 2025. These are the first issues I've had with a Netgear satellite repeatedly disconnecting. Seems to happen weekly.Satellite is 10 feet from the router on the floor above in a wood-framed home with gypsum board walls. There was no problem with the satellite connection prior. Have purchased and used three other Netgear mesh WIFI products in this same location configuration since February 2020. This is the first issue I've had with a satellite repeatedly disconnecting. Seems to happen weekly. The satellite shows a purple light. This set was not cheap and shouldn't be malfunctioning less than a year after purchase. Unable to return or replace due to Netgear warranty policy. Surely Netgear doesn't expect customers to spend $450 every year for a new mesh WIFI system?Orbi 770 keeps disconnecting Smart Home devices even with 2.4 GHz
Just installed the Orbi 770 with 2 satellites to completely cover the house. IoT WiFi is enabled with 2.4 GHz only. All the smart home devices (Ring cameras, Google Home, etc) when connected will have great signal and works flawlessly. But for whatever reason, the devices will disconnect randomly (usually once a day) and the network map will show that the router and satellite is working but the smart home devices will not (re)connect unless I reboot the router. How can I keep them connected? Is there an advanced setting I am overlooking or is this a defective product?ORBI R760R with one satellite
I have bought the ORBIRR760R less than 6 months ago to replace another ORbI with wife issues. A week ago it was in and out of the internet. My service provider spent then one hour and more with me in the phone to do a factory reset to check the setting, unplugged the modem, router, satellite. It worked. Yesterday morning Orbi went offline and then it came back with the central unit, but the satellite went off. I reset the satellite, then unplugged everything multiple times, etc with no success. Only the area close to the central has WIFI. It also disconnects from the phone wifi and cuts it out. I read the notes in the community chat to FURRRYe38 etc and followed their steps. This morning I unplugged everything including the cables and restarted the modem the central unit, etc. it worked for a little moment and then the satellite was out again, then the phone went off, and now it is in again, I restarted the modem, the ORBI and write from desktop and the satellite cannot be detected by the ORBI app. What else is there to do? Thx Christoph
