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up or downgrading issues
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r7500 Bricked After Latest Firmware Update from Dashboard
Hello. I bought my r7500 on May 28, 2015 and it's been working great. This evening I saw that the network control panel showed a new firmware update was available. I'm connected via ethernet and initiated the update. After a few minutes I had no connection. I figured it was due to the update still running so I waited. After several minutes I went to the router and found that it showed a white light for the computer connection I was on plus two other connections that showed orange and the power light was solid orange. I power cycled it and it stayed orange. I've attempted numerous resets, tried to ping it to the previously set IP address I was using as well as the reset IP 192.168.1.10 (also tried 192.168.1.1) and I get no response. I did a 30/30/30 reset and that doesn't do anything either. I started to call support twice but was on the line for over 10 minutes each time. I'm past the 90 day phone support window so I'm essentially stuck with a dead device. I work from my home office so it's pretty imperative that I get up and running quickly. I may have to buy a new router and RMA this one. Not sure. Any options for me to possibly manually reset via a different firmware or another method I've not tried to get it to allow me to at least ping it so I can do the manual firmware update?Solved7.8KViews0likes2Comments