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warranty & contracts
14 TopicsRMA: Wrong Switch Sent and Support Can't Fix It
Hello! I have a GS324TP purchased in August 2023. It failed and support agreed to replace it. The replacement device was sent next business day. We're running in a very limited capacity without that switch so the quick turn around is good. The new device arrived and it was the wrong part (GS324P v. GS324TP). I can understand the mix-up. The reason for this discussion starts here. I was on the phone with support for about 45 minutes trying to get this resolved. They are unable to send the correct device until the wrong one arrives at the warehouse. The support rep asked me to hold twice while they talked to their superiors. The answer was the same. Their software won't allow them to replace the device today. Is there a Netgear support representative here who can help get the correct replacement shipped so we don't have to go another week in this state? Thank youSolvedWhy We Require Registration on Smart Pro Switches
NETGEAR has begun to require registration for manageable products due to enhanced concerns for security compliance and customer care in all regions of the world. An informational flyer is packed into all new shipping products. Learn more about why you should register your NETGEAR Switches and other business products. The registration requirement applies to the following products: Smart Managed Pro Switches Insight Managed Smart Cloud Switches Smart Managed Pro Switch with Cloud Management Smart Managed Plus Switches (Reg is recommended, but not required) The benefits to registering your switches are many including: Registration helps you keep your switch up to date and safe. We will be able to alert you if any new regulations are passed which require us to have additional security or privacy features. Registering helps you unlock switch warranty and support entitlements. We will be able to significantly simplify the process of getting you help if your product ever fails or needs troubleshooting. Registering switches gives you peace of mind. We will let you know about all new fixes or features which we add to your product and will supply you with links to let you upgrade. For instance, the recently added Insight Management options to certain smart pro switch firmware. Be aware that we take your privacy very seriously and we will never share your information with third parties. We also allow you to determine exactly what information we will send to you in the future. There are certain switch functions that will still be accessible for unregistered switches such as IP Configuration, Switch Soft rebooting, factory resetting and more. A full list here unregistered functionality of Smart Managed Pro Switches can be found here. To access the full configuration and management capabilities of your switch, register your switch to your NETGEAR account There are several options you can use when registering your switches. One of our favorites is with the NETGEAR Insight Remote Management App. Simply download on iOS or Android, then follow the on-screen registration instructions in the “Register any NETGEAR device on the hamburger menu. Insight makes it super easy to scan the QR code on the device with your phone. Or, if you have Insight Premium credits you can also register from www.insight.netgear.com. Note, *All NETGEAR devices can be registered with the Insight app, but only devices labelled as Insight Managed are fully manageable by Insight and included in the Insight subscription as a paid device. Learn more about the Insight solution and subscriptions at www.netgear.com/insight Other alternatives for registration of any NETGEAR product (including switches) by visiting mynetgear.com. Once there, you can create or login to a My Netgear account then use on-screen instructions to register your products. Finally, if you can also register your switches directly in its management screen as long as it has access to the Internet. From the local LAN (to the switch) browse to its IP address in a supported web browser. Instructions are included in the switch interface for registering the device. For additional information on these procedures and processes, please visit the NETGEAR Product Registration FAQ. Product Registration FAQ: https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQJGS516PE Orange fan light - Unable to open support ticket
Hello, I have an orange fan LED light on my JGS516PE switch. I logged in to my support to submit a support ticket, it doesn't seem to work. When I click on the blue "Contact Support" button, the page reloads and the area where content should be is blank. I have tried Safari and Chrome, different WiFi networks, and tried from my phone - all with the same result. Contact Support How can I contact support to get help? As an aside, uploading proof of purchase doesn't seem to work either.SolvedCompatibility and Warranty of XS712T-200NES
Hi all, I would like to purchase a XS712T-200NES from amazon uk. Is the XS712T-200NES same as the XS712Tv2? As I am from Malaysia, may I know how do I claim the limited life time warranty? And what if the unit arrive DOA? Secondly, I would also wish to purchase two of these ”Netgear AXM765-10000S 10GBASE-T SFP+ Transceiver” to go with the XS712T-200NES switch. Could any kind soul confirm That these transceiver is compatible with the XS712T? Sorry for so many questions. Thanks in advance. ;)SolvedGS724TP faulty, unable to get support to utilise hardware warranty
Hi I have a GS724TP network switch that has failed, but I cannot get any response from support or even get any kind of access to support after login to netgear. I have no extended contract of support and never want one. The unit is several years old and I was happy with it. I have even replaced it with an updated Netgear managed switch. I got a ticket number to my first attempt (Case Number - 40646755). It is pretty obvious what's wrong. When I start the switch the power light is green and ports 1 to 20 light up momentarily on boot, but ports 21 to 24 don't light up. I cannot connect to the switch as, due to it failing to boot correctly, it has no IP address, no web interface etc. The factory reset does nothing when pressed for 3 secs, 30 secs, 10 minutes and rebooted whilst still held etc. I have never updated the firmware since new, and cannot communicate with the device from a PC. I treid all the reset methods, looking for the default IP, pinged the IP - no response, and tried wireshark to see handshake, but all failed. How do I get support, so as to get an RMA code to allow return under hardware warranty. I am in the UK and don't even see a UK support available, so will I have to send this to Australia if replacement is agreed? Right now I am totally unimpressed with Netgear giving what appears to be a useless warranty that can never be activaed. Please help.Solved1.6KViews0likes2CommentsGS108E Not able to reset defaults
Hi all, I have a problem to reset the switch. I tried in different ways. Only 2-3 seconds, with power off, etc. I was only able to connect 1 time to the switch (it is brand new) and could configure it. After a reboot I did not can access to the switch. The switch did not assign a IP from the dhcp. Even if I try with a direct connection to 192.168.0.239 did not work. I also installed the Prosafe utility and it did not see the switch. Do you have an idea? Regards Kay-UweSolvedNetGear Prosafe XS708E End Of Life Information
Hi there ! We have some NetGear Prosafe XS708E switches at our colocations. As part of an inventory and technology planning for our company, I would like to know the End of Life and End of Support dates for this switch. I can not find this information at the official NetGear docs and support pages. I really appreciate your time! Have a good day !Solved