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Forum Discussion
Re: admin interface doesn't support https?
So Comcast recently revamped their my device info page and they said that the CM2000 as of now is not recommended for their network, neither is it approved for Next Gen Speeds. (mid split) I was wondering why this is so? They really dont give any information other than its not supported by them or Netgear anymore. However its sister, the CM2050V is supported for next gen speeds, and recommended. I was wondering where the responsibility lies for this device to get approved for their network? The list is constantly updated as of now the CM2000 is not recommended.
Even the Arris S33 is supported and recommended.
PDF of supported and unsupported devices.
https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2023.09.25%20Full%20List%20of%20Compatible%20Devices.docx-%20vF.pdf
12 Replies
Thats there "recommended" list.
Its still compatible and supported under the "Full List of Compatible Devices" list.
Sadly that means nothing to them, as far as they told me. The compatible and recommended list are completely different things. Until they add it to the recommended list, they wont support it by pushing firmware updates.
Netgear seems to get the short end of the stick when it comes to modems I have seen.Thats there statement:
"Below is a full list of compatible devices. However, we suggest using a device marked “recommended” to ensure the
most reliable experience based on performance and compatibility with our Xfinity 10G Network. <Again, this is a suggestion, and doesn't specifically say otherwise.
Devices not shown on this list are either incompatible with the Xfinity 10G Network or no longer supported by the
device manufacturer."This is there statement. CM2000 I believe is supported on other ISPs AND by NG. CC/XF have to stand by this statement or change it.
Something you and the ISP have to haggle with unfortunately. I presume nothing NG can do. And beyond forum help here.
Like FURRYe38 says, the list belongs to Comcast. To even the casual observer, it is a work in progress. The development has definitely not been linear. It has zigged, zagged, and double backed in the few versions that have been released. I would expect it to continue to do so for some time.
If your Comcast area is one that has been upgraded, I can understand your being anxious to know. If not, just wait as there will be a new list next month or sooner.
The absence of the NETGEAR CM2000 from the Xfinity list of recommended devices for the Next Gen Speed Tier may simply be a temporary situation, while Xfinity continues to rollout its multi-gig deployment in more Next Generation markets. This is a work-in-progress....
IMO, I think that people ( no offense to anyone) are just jumping the gun because their "owned" device has not made the list yet. I would suspect that this whole process takes time and will all be sorted out in the near future!!
Since Netgear never responds to tech support here, I think I will open a ticket with them to see where testing is.
From what I hear, they have to play ball with the ISPs to get their modems certified for next gen speed tiers.Let us know how that turns out.
