Hello, I'm having an issue with my internet being intermittently slow, and cutting out. I have worked with my ISP, and they ensure that I have a solid connection to my site, and I have made sure that my wiring is all fresh, and settings are correct. I am still seeing connection speeds that dip down extremely low back and forth throughout the day. I already ruled out my router because I hard wired straight to my modem, bypassing the router completely, and the slowness persists. I have the following logs from my modem, I'm hoping maybe someone can assist in giving me an idea of what they mean. Thank you in advance:
| Downstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | UnCorrectables | | 1 | Locked | QAM 256 | 1 | 561000000 Hz | -4.5 dBmV | 37.6 dB | 0 | 0 | | 2 | Locked | QAM 256 | 2 | 567000000 Hz | -5.0 dBmV | 37.3 dB | 8 | 0 | | 3 | Locked | QAM 256 | 3 | 573000000 Hz | -5.7 dBmV | 38.6 dB | 0 | 0 | | 4 | Locked | QAM 256 | 4 | 579000000 Hz | -6.2 dBmV | 37.3 dB | 0 | 0 | | 5 | Locked | QAM 256 | 5 | 585000000 Hz | -6.5 dBmV | 38.6 dB | 17 | 0 | | 6 | Locked | QAM 256 | 6 | 591000000 Hz | -7.4 dBmV | 37.6 dB | 0 | 0 | | 7 | Locked | QAM 256 | 7 | 597000000 Hz | -7.9 dBmV | 37.6 dB | 5 | 0 | | 8 | Locked | QAM 256 | 8 | 603000000 Hz | -8.9 dBmV | 37.6 dB | 0 | 0 | | 9 | Locked | QAM 256 | 9 | 609000000 Hz | -9.7 dBmV | 36.6 dB | 0 | 0 | | 10 | Locked | QAM 256 | 10 | 615000000 Hz | -10.5 dBmV | 36.6 dB | 7 | 0 | | 11 | Locked | QAM 256 | 11 | 621000000 Hz | -11.0 dBmV | 35.5 dB | 6 | 0 | | 12 | Locked | QAM 256 | 12 | 627000000 Hz | -11.4 dBmV | 31.6 dB | 4618247 | 2979120 | | 13 | Locked | QAM 256 | 13 | 633000000 Hz | -11.2 dBmV | 31.3 dB | 3843108 | 11791473 | | 14 | Locked | QAM 256 | 16 | 651000000 Hz | -11.5 dBmV | 26.2 dB | 458394 | 3091615 | | 15 | Locked | QAM 256 | 17 | 657000000 Hz | -12.0 dBmV | 36.3 dB | 0 | 0 | | 16 | Locked | QAM 256 | 18 | 663000000 Hz | -12.2 dBmV | 36.3 dB | 1 | 0 | | 17 | Locked | QAM 256 | 19 | 669000000 Hz | -12.0 dBmV | 36.3 dB | 0 | 0 | | 18 | Locked | QAM 256 | 20 | 675000000 Hz | -11.7 dBmV | 35.7 dB | 0 | 0 | | 19 | Locked | QAM 256 | 21 | 681000000 Hz | -11.2 dBmV | 36.6 dB | 18 | 0 | | 20 | Locked | QAM 256 | 22 | 687000000 Hz | -10.9 dBmV | 36.3 dB | 0 | 0 | | 21 | Locked | QAM 256 | 23 | 693000000 Hz | -10.7 dBmV | 36.3 dB | 6 | 0 | | 22 | Locked | QAM 256 | 24 | 699000000 Hz | -10.0 dBmV | 36.9 dB | 0 | 0 | | 23 | Locked | QAM 256 | 25 | 705000000 Hz | -9.5 dBmV | 36.9 dB | 13 | 0 | | 24 | Locked | QAM 256 | 26 | 711000000 Hz | -7.9 dBmV | 37.3 dB | 0 | 0 | | 25 | Locked | QAM 256 | 27 | 717000000 Hz | -7.0 dBmV | 37.6 dB | 0 | 0 | | 26 | Locked | QAM 256 | 28 | 723000000 Hz | -6.0 dBmV | 37.6 dB | 12 | 0 | | 27 | Locked | QAM 256 | 29 | 729000000 Hz | -5.5 dBmV | 36.4 dB | 54 | 0 | | 28 | Locked | QAM 256 | 30 | 735000000 Hz | -4.9 dBmV | 36.2 dB | 0 | 0 | | 29 | Locked | QAM 256 | 31 | 741000000 Hz | -4.5 dBmV | 35.9 dB | 7 | 1 | | 30 | Locked | QAM 256 | 32 | 747000000 Hz | -5.0 dBmV | 35.8 dB | 8 | 0 | | 31 | Not Locked | N/A | N/A | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 | | 32 | Not Locked | N/A | N/A | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
|
|
| Upstream Bonded Channels |
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | | 1 | Locked | ATDMA | 36 | 2560 Ksym/sec | 21400000 Hz | 54.0 dBmV | | 2 | Locked | ATDMA | 33 | 5120 Ksym/sec | 37500000 Hz | 54.0 dBmV | | 3 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 4 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 5 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 6 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 7 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 8 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
|
and then these from the Event Logs:
| Time | Priority | Description |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 05:49:52 | Error (4) | Map Request Retry Timeout |
| Sep 30 2022 05:50:03 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 06:21:14 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 06:21:15 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 07:11:24 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 07:11:34 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 07:20:59 | Error (4) | Service Add Ack rejected - Invalid transaction ID |
| Sep 30 2022 07:21:34 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 07:26:55 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 07:27:41 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 07:30:48 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 07:30:51 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 07:33:35 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 07:33:55 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 07:35:17 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 07:35:18 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 07:37:46 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 07:38:09 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 08:02:44 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 08:02:45 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 08:19:55 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 08:20:04 | Warning (5) | Lost MDD Timeout |
| Time Not Established | Critical (3) | DHCP failed - RS sent, no RA received |
| Time Not Established | Error (4) | Primary lease failed, IPv4 fallback initiated |
| Sep 30 2022 08:38:16 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Sep 30 2022 08:38:18 | Warning (5) | RCS Partial Service |
| Sep 30 2022 08:38:36 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 08:46:49 | Error (4) | Map Request Retry Timeout |
| Sep 30 2022 08:46:51 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 08:54:29 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 08:54:56 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 08:59:27 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 08:59:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 09:02:59 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 09:03:02 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 09:20:33 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 09:20:35 | Warning (5) | Lost MDD Timeout |
| Sep 30 2022 09:26:20 | Error (4) | Service Change Response rejected - Invalid transaction ID |
| Sep 30 2022 09:26:35 | Warning (5) | Lost MDD Timeout |
