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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
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C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
Hey all, I've been having issues with my c7000 router. The same issues happen whether connected wirelessly or via ethernet. High ping, packet loss and frequent disconnections. Happens when streaming, in virtual meetings for work and when gaming. I need to figure out this issue and get it fixed because I cannot keep getting dropped from my work meetings.
I've attached a screenshot of my cable connections. Any advice on how to rectify this issue would be greatly appreciated.
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
You have lots of correct and un-correctables that should be zero.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-mode...
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
There are no coax cable line splitters in the between the modem and ISP service box.
I'll have the ISP check the signal and line quality UP to the modem and ask the ISP to provision the modem correctly. How can I ensure it is provisioned correctly?
Copy/pasted requested data below:
Event Log:
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Cable Connection:
Startup Procedure | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Downstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Extended Upstream Transmit Power | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Enable Extended Upstream Transmit Power | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Current System Time:Fri Sep 30 14:01:24 2022 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
System Up Time:1 day 03:10:16 |
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
You have lots of Criticals that the ISP needs to review and resolve.
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
So there is nothing I can do to resolve this?
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
Aside checking all cabling, connections and fittings, ISP needs to look into this...
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
Guess that means I'll have to pay the ISP to send a 17 year old tech out to tell me my cables are fine before I ultimately trash the modem and switch services.
Thanks for your help
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent the 17 year old saying its the wiring in the home
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
It's a new set up, with brand new cables, no amplifiers, signal attenuators, or splitters from the coax. No kinks, damage, or moisture in the line, it is a brand new cable. Modem is connected right where coax comes into home. Still having the same issues. ISP is sending out a technician in 2-3 weeks (Probably going to explore other ISP options in that time).
Thanks for your help.
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Re: C7000 Nighthawk Packet Loss, High Ping and Frequent disconnections
Take a look at the actual ends on the connectors. Like unscrew them and check them. I've seen them improperly stripped and having the sheathing or even the metal touching the internal cooper core and that cause issues.
You can also check where its connected at the house. I've seen those improperly grounded/connected and cause issues as well.
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