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C7000V2 Acting up

OhioLogan
Aspirant

C7000V2 Acting up

I am able to connect to the router but have no internet access. Router admin indicates no problems. ISP is able to do a remote reset, but can't offer a solution beyond "unplug it and wait"
Factory reset has been done. Allows connection via LAN and wifi to router, but no internet available.
Is my device toast or is Breezeline lazy?
Message 1 of 9
FURRYe38
Guru

Re: C7000V2 Acting up

SIgnal and connections look good. 


Can you post a capture of the Event Log? 

 

Have you powered OFF the modem for 1 minute then back ON? 

Any Wifi Neighbors near by? If so, how many?

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 9
OhioLogan
Aspirant

Re: C7000V2 Acting up

Complete reset an hour ago. Nothing much in the log. Unplug and wait has been attempted 10 times at the request of the ISP and my wife.
Maybe 3 other networks in the neighborhood that are detected. Never an issue in the past.
Message 3 of 9
OhioLogan
Aspirant

Re: C7000V2 Acting up

Here's the log. Not much there.
Message 4 of 9
FURRYe38
Guru

Re: C7000V2 Acting up

There is a log item called Event Log...this differs from the admin log you posted...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 5 of 9
OhioLogan
Aspirant

Re: C7000V2 Acting up

Thoughts?
Message 6 of 9
FURRYe38
Guru

Re: C7000V2 Acting up

You have criticals seen the even log that the ISP needs to resolve. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 7 of 9
OhioLogan
Aspirant

Re: C7000V2 Acting up

Based on the signal strength looking good as before mentioned, what additional condition do you believe could be present that could be the culprit?
Message 8 of 9
FURRYe38
Guru

Re: C7000V2 Acting up

You have criticals seen the event log that the ISP needs to resolve. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 9 of 9
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