A few days ago I've noticed that some of my devices running on 2.4G Wifi got disconnected. I routerlogin.net to my router and can't find 2.4G setup anymore. I did factyory reset, which didn't helped. Now, I can't even change SSID name, nor my passphrase. Web UI simply doesn't do anything and does not responding when I click "Apply". Also it prompts me for user name and password every time I click on any link within Routerlogin.net UI. The firmware version is V1.01.32. Is anyone else experienced this?

it's okay, I'll figure it out. everything works on my ISP part except for the router login. what I'm noticing is that it's trying to redirect the page but couldn't open it so it leaves the settings area blank.

C7500 UI not responding and broadcasting 2.4G

20 Replies

FURRYe38
Guru
May 25, 2023
Try pressing the reset button in back of the modem for 10 seconds then release. When the modem has become semi ready, pull the power cord from the wall out let for 1 minute then back in. Walk thru the setup wizard with a wired PC and web browser and complete it.
- NoyS_609
  Aspirant
  May 25, 2023
  I've tried the steps you've provided several of times and still no luck. The 2.4GHz light is still not coming on and the UI is still not responding the way it should. I'll get blank a page in almost every tab I go into. The one's I can see I cannot save the changes because the "Apply" does nothing/doesn't work. Once I entered in my credentials; I get a blank page as well. Any other solution how we can resolve this?
  
  Please see attached screenshot. 3 pictures in 1 screenshot
  - Kitsap
    Master
    May 26, 2023
    Be sure and clear the cache in your web browser. Which ever browser you are using, try a different one.

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C7500 UI not responding and broadcasting 2.4G