CAX80 Died after 9 months of use

[Ant1369]

My GF's CAX80 dies after exactly 9 months of use.  

When we came home from breakfast this morning, only the power LED was lit.  I tried all of the reset options mentioned in other threads, and none of them worked.

I have sent a PM asking for help, as suggested in another thread.

I am really disappointed that a product that cost almost $400, doesn't even work for a full year, without having a significant problem.

[Ant1369]

https://community.netgear.com/t5/Cable-Modems-Routers/NOTICE-Users-with-sudden-non-functioning-CAX80...

[FURRYe38]

You'll need to wait for the moderators to contact you or open up a support ticket here:

https://my.netgear.com/support/contact.aspx

Nothing else we can help with here in the forums.

Good luck.

[Ant1369]

I did as suggested, and after sending me a RMA link, NetGear cancelled my case and says they will not honor the warranty because the unit was not purchased from an authorized reseller.  I bought it from Amazon, and it is still within the 12 month warranty period.

I am out almost $400, because NetGear refuses to properly honor their warranty.

[FURRYe38]

Will pass this onto NG. 

[Ant1369]

I just received a followup, and was issued yet another RMA number.  I have completed the form, and send the unit off to the facility in TN.

Hopefully this works.

[FURRYe38]

👍