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Forum Discussion
CAX80 problems
48 Replies
Its only the Pixel having the issue?
If so, I'd be looking at the pixel specifically. If you search google for "pixel xl wifi disconnecting" there's a ton of reports on it.
only occassionally is it just the phone. but last night every device on my network lost internet at the same time, yet wi-fi still connected, all LEDs solid indicating no ISP issues outwardly.
i reboot it, and everything is good for 24 hours usually, then problems start again. it's like the wi-fi router internally looses touch with the cable modem portion.
debating on just buying seperate modem and router now.
so right now, i looked at the "advanced", Internet port, Connection status, and every field is 0.0.0.0, and lease obtained/expired fields all blank. this is what i feel the problem is since i do seem to have an issue every day ~ 24 hours from a reboot...
why are these fields blank?
Do you have a screen snip of the cable connections page and the modem logs?
If the wifi is connected but showing "connected, no internet" and you don't have an address from the ISP, then it could be a modem/isp/line issue.
I have similar issues. I believe the DHCP server gets hung and has a bunch of other issues as noted in another thread. I'm on Spectrum but my WiFi devices get kicked off and when the Gateway reboots its config is all messed up. I have custom settings for most everything on the Gateway. This happened when Spectrum had outages but it still happens without an outage.
Definitely shouldn't happen with a flagship device in this price range.
my 2 cents
Has a factory reset been performed since installation?
What kind of configurations are you using?
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.I would file a support ticket regarding this.
dadabunchie wrote:I have similar issues. I believe the DHCP server gets hung and has a bunch of other issues as noted in another thread. I'm on Spectrum but my WiFi devices get kicked off and when the Gateway reboots its config is all messed up. I have custom settings for most everything on the Gateway. This happened when Spectrum had outages but it still happens without an outage.
Definitely shouldn't happen with a flagship device in this price range.
my 2 cents
I am on my second Netgear CAX80 modem/router. I have had the same issues as you and I am also in San Diego on COX.
I have all devices in my home connected to the internet on both the 2.4ghz & 5ghz bands. Everything works except for my Samsung S20 Plus. I have gone though ALL the reset options via Samsung, but they say it's the Modem/Router.
Did you find anything to fix this? I am still searching Netgear with no sign of how to contact then directly. Chat redirects in a circle back to here and I cannot find a telephone number to get a technician.
Is the TV the only devices having problems?
trpeople wrote:I am on my second Netgear CAX80 modem/router. I have had the same issues as you and I am also in San Diego on COX.
I have all devices in my home connected to the internet on both the 2.4ghz & 5ghz bands. Everything works except for my Samsung S20 Plus. I have gone though ALL the reset options via Samsung, but they say it's the Modem/Router.
Did you find anything to fix this? I am still searching Netgear with no sign of how to contact then directly. Chat redirects in a circle back to here and I cannot find a telephone number to get a technician.
I trpeople wrote:I am on my second Netgear CAX80 modem/router. I have had the same issues as you and I am also in San Diego on COX.
I have all devices in my home connected to the internet on both the 2.4ghz & 5ghz bands. Everything works except for my Samsung S20 Plus. I have gone though ALL the reset options via Samsung, but they say it's the Modem/Router.
Did you find anything to fix this? I am still searching Netgear with no sign of how to contact then directly. Chat redirects in a circle back to here and I cannot find a telephone number to get a technician.
I also had this issue with both a Galaxy S10+ and Galaxy S20+ phone and I think its related to the DHCP server on the CAX80. On your phone try using the Phone MAC address instead of a Randomized MAC address. Also try clearing out devices on the CAX80 device list. It seems to only affect WiFi 6 client devices.
My 2 cents
- Thank you for your 2 cents. It helped, kind of... I still need to do a New System Setup everytime. I reboot the modem, but so far Internet works on Samsung Galaxy S20 Plus.
I did this:
Disable MAC Address Randomization in Android 10
Open the Settings app.
Select Network and Internet.
Select WiFi.
Connect to the UT wireless network (UT Open or EDUROAM)
Tap the gear icon next to the current wifi connection.
Select Advanced.
Select Privacy.
Select "Use device MAC"
- I am on my 2nd cax80 as well. I'm still having the same problems. I want to throw this **bleep** out the window. I have the Samsung s20 + as well. I promise you, it's not our phone or cox, ITS NETGEAR. Have you downloaded the nighthawk app for your modem/router? That's how I contact Netgear. Click on "contact." But I can almost guarantee you, they are gonna have you do the same crap over & over. Its something w/their firmware.
BEB7474 wrote:
I am on my 2nd cax80 as well. I'm still having the same problems. I want to throw this **bleep** out the window. I have the Samsung s20 + as well. I promise you, it's not our phone or cox, ITS NETGEAR. Have you downloaded the nighthawk app for your modem/router? That's how I contact Netgear. Click on "contact." But I can almost guarantee you, they are gonna have you do the same crap over & over. Its something w/their firmware.Their FW is definitely borked and there are no updates since release. I do wonder if the CPU on the device is underpowered and it stalls to keep up with the load of adding devices even though its a WiFi6 router.
Some advice, create backups of your settings regularly (I mean often). Also when restarting, completely power down the device meaning unplug the d**n thing for > 30s.
With the logs have useless information and an unreliable reboot/restart process its a crap shoot with this device. I've had my device for about 3 months and its rebooted multiple times and sometimes its seamless and other times it would reset to default.
my 2 cents
- This is so annoying. I've had no problems w/my cax80 for a week. I just turned on my TV & have already had to reboot twice & setup my router again. FIX THIS PLEASE. THIS IS OUT OF CONTROL. REFUND MY MONEY OR FIX PLEASE. IM OUT OF PATIENCE.
