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Re: CAX80 show's NOW Only Power LED on

LucianD
Tutor

CAX80 show's NOW Only Power LED on

Hello all, I have a CAX80 that has only the power LED light on. Resets do not work and unable to access the unit at all to attempt a firmware load. Suspect hardware issue. Netgear will not allow me to send it in for repair since out of warranty period.

There is nothing wrong with my internet provider (XFINITY), because I ended up renting their equipment plug in and all worked

Is there any way to have the hardware repair?

Thanks

Message 1 of 9

Accepted Solutions
FURRYe38
Guru

Re: CAX80 show's NOW Only Power LED on

Just wondering. If you disconnect the modem from the ISP coax line and pull the power adapter from the wall out let for 1 minute then plug back in with out connecting the modem to the ISP coax line, does the modem front LEDs change behavior at all? 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

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Message 6 of 9

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FURRYe38
Guru

Re: CAX80 show's NOW Only Power LED on

https://community.netgear.com/t5/Cable-Modems-Routers/NOTICE-Users-with-sudden-non-functioning-CAX80...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 2 of 9
LucianD
Tutor

Re: CAX80 show's NOW Only Power LED on

Thanks for reply, but is there a solution to this issue? 

Message 3 of 9
plemans
Guru

Re: CAX80 show's NOW Only Power LED on

@LucianD If you read in the link, you're supposed to send your info via private message to one of the mod's listed. They might be able to help since you're out of your warranty period. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 9
LucianD
Tutor

Re: CAX80 show's NOW Only Power LED on

Thank you...I did send them messages on 7/8, but so far no response back. Such an unpleasant surprise for a this expensive piece of equipment to suddenly be non operational just a few months after the warranty expiration date.

I am hoping something can be done. 😡

Message 5 of 9
FURRYe38
Guru

Re: CAX80 show's NOW Only Power LED on

Just wondering. If you disconnect the modem from the ISP coax line and pull the power adapter from the wall out let for 1 minute then plug back in with out connecting the modem to the ISP coax line, does the modem front LEDs change behavior at all? 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 6 of 9
FURRYe38
Guru

Re: CAX80 show's NOW Only Power LED on

Any progress on this? 


@LucianD wrote:

Thank you...I did send them messages on 7/8, but so far no response back. Such an unpleasant surprise for a this expensive piece of equipment to suddenly be non operational just a few months after the warranty expiration date.

I am hoping something can be done. 😡


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 7 of 9
LucianD
Tutor

Re: CAX80 show's NOW Only Power LED on

Netgear Support contacted me and nothing can be done. Did a lot of settings and resetting's. Unit out of warranty, but maybe I will be approve for a replacement unit. At this time I was told that this unit is out of stock with no ETA on restocking.

 

Thank you for your support on this!

Message 8 of 9
FURRYe38
Guru

Re: CAX80 show's NOW Only Power LED on

Ok. Thanks for letting us know. 

I would personally go with a separate modem and router unit. Combo units are good and work well when they work. However when they go down it take down the entire unit and everything. Learned from experiences and seeing others with same thing. 


Having a separate modem and router is more flexible and you don't have to deal with the Modems FW as ISP take are of that when they should. Users are in control of the external routers FW and configurations. Makes management a bit easier IMO. If something happens, usually not both units go bad at the same time. Just have to troubleshoot either unit which isn't to hard. Its either a ISP service line issue, bad modem or bad external router, if and when that happens. 

 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 9 of 9
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