CAX80 won’t factory reset and keeps dropping internet

[RicoLino]

I have been told to get in touch with @DarrenM and @olympus1625 to discuss this issue.

I have a netgear CAX80 and it just died. We have done everything possible to get it going with no success. We finally replaced it with a standalone modem and a ORBI wifi mesh system.

However, I cannot get this thing to reboot to factory specs, what gives? It’s not even two years old and has become a paperweight. I cannot sell it in good conscious this way either.

Any direction or help here would be appreciated.

[FURRYe38]

You'll need to contact NG and get his solved. There is nothing we can help with here in the forums:

https://community.netgear.com/t5/Cable-Modems-Gateways/NOTICE-Users-with-sudden-non-functioning-CAX8...

Ask about an RMA. 

[RicoLino]

In another thread, with the exact same thing happened with the exact same model, the poster was advised to reach out to the two people I mentioned. See this link. https://community.netgear.com/t5/Cable-Modems-Gateways/CAX-80-won-t-factory-reset/td-p/2262541

I’m not exactly sure how to use this forum well, especially on my mobile, if you have any help on contacting them, that would be great.

[FURRYe38]

Yes, select on there user names and go to there profile pages and send them a Private Message.